The Home Depot

Field Director, Services

The Home Depot

full-time

Posted on:

Location Type: Hybrid

Location: Cleveland • Ohio • United States

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Salary

💰 $120,000 - $150,000 per year

Job Level

Lead

About the role

  • Overseeing and directing a team comprising District Services Managers (DSM), Assistant Market Managers (AMM), Branch Install Managers (BIM), Sales Managers (SM), and Regional Provider Managers (RPM).
  • Focus on pipeline, conversion, customer service and provider management to achieve profitability while delivering an excellent installation experience for Home Depot customers.
  • Accountable for leading and developing a team of high-performing field associates.
  • Communicating the strategic vision of Home Services, ensuring safety of all associates and compliance with all regulations and requirements.
  • Meeting or exceeding targets for assigned sales plans.
  • Regularly engages with and communicate initiatives to field leadership including RVPs, regional support teams, and DMs to ensure field connectivity.
  • Responsible for achieving profitability for assigned geography by ensuring sales teams are meeting or exceeding targets for sales plans.
  • Handling escalated customer issues in partnership with field leadership.
  • Lead field associates to develop and reinforce selling and operational skills and desired behaviors through education, coaching, mentorship, and motivation.
  • Analyze and interpret sales (ie, pipeline, conversion, gross/net/POS sales), financial (ie, installed revenue, gross margin, operating profit, EBIT) and operational (ie, cycle time, customer satisfaction, provider capacity, utilization and in-stock, safety, compliance) metrics across assigned services area.
  • Identify opportunities and implement appropriate game plans for improvement.
  • Ensure safety standards are in compliance with THD, state, and federal regulations.
  • Execute Home Services strategy consistently across assigned services area to deliver growth, profitability, and an enhanced customer experience.
  • Optimize diverse talent through a demonstrated commitment to equal employment opportunity.

Requirements

  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
  • Demonstrated proficiency in predictive modeling, data mining and data analysis
  • Ability to draw accurate conclusions from financial documentation
  • Excellent written and verbal communication skills
  • Relevant professional experience in Home Services (with proven ability to influence business), Sales Operations, Sales Enablement, or Sales Training
  • Experience in a retail environment, home improvement industry or general construction industry
  • 5+ years of relevant professional work experience
  • People management experience with multi-unit or geographically dispersed teams
  • Proven ability to drive strategy and change management through input, delivery, and implementation of initiatives
  • Experience adopting new technologies and applying to business applications
  • Experience evaluating and establishing strategies for multiple locations
  • Strong communication and interpersonal skills
  • Strong business and financial acumen.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible working hours
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
predictive modelingdata miningdata analysisfinancial documentation analysissales operationssales enablementsales trainingstrategy implementationchange managementbusiness applications
Soft Skills
communication skillsinterpersonal skillspeople managementcoachingmentorshipmotivationanalytical skillsproblem-solvingleadershipteam development