Planning Technical Support Officer
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full-time
Posted on:
Location Type: Hybrid
Location: Lowestoft • United Kingdom
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Salary
💰 £26,403 - £28,142 per year
About the role
- Handle a variety of enquiries through phone, email and digital channels, offering clear advice and guiding customers through online platforms.
- Process Planning and Building Regulation applications—registering and validating submissions, consulting with stakeholders.
- Manage information across systems, ensuring documents are handled in line with GDPR.
- Maintain accurate records, issue receipts and support statutory requirements such as public advertisements.
- Build strong relationships with colleagues and customers, promoting trust in services.
Requirements
- At least two years’ experience using keyboard and Microsoft Office applications in a busy office environment.
- Experience of delivering excellent customer service, offering clear advice and guidance.
- Familiarity with systems like IDOX, CAPS, Information@Work or other document management tools is highly beneficial.
- Understanding of the Council’s services, structure and local area.
- At least four GCSEs (including English and Maths) or equivalent.
- An NVQ Level 3 in Business Administration or similar qualification.
Benefits
- Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays)
- Local government pension scheme
- Flexible working arrangements
- Great opportunities for learning and development
- A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
- Discounts on mobile phones, computers, holiday and travel, fashion and clothing, health and beauty and many other products and services.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Microsoft Officedocument managementGDPR compliancerecord keepingapplication processing
Soft Skills
customer servicecommunicationrelationship buildingadvice and guidance
Certifications
NVQ Level 3 in Business AdministrationGCSEs including English and Maths