Claims Management Administrator
The Hello Team
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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About the role
- Perform daily follow-ups on active insurance claims to ensure timely processing
- Communicate with clients, insurance carriers, and vendors to obtain and provide required information
- Ensure all claim documentation is complete, accurate, and properly organized
- Review claims for updates, discrepancies, and missing items
- Develop the ability to manage claims independently from start to resolution
- Monitor claim timelines and follow up to prevent delays
- Submit required documentation accurately and on time
- Maintain organized records of all claim updates and communications
- Perform other tasks related to the position
Requirements
- Proficient level of English (written and spoken)
- Strong interpersonal and phone communication skills with excellent customer service approach
- Strong problem-solver with a proactive, self-starter mindset and eagerness to learn and grow
- Basic insurance knowledge, highly preferred
- Detail-oriented and organized
- Basic computer skills (Google Workspace, email, spreadsheets, document management systems)
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Out-of-the-box thinker with a reliable, self-motivated, and confident approach; quick learner with a positive attitude
- Sound judgment and the capacity to comprehend and execute instructions promptly with minimal supervision
- Ability to work in alignment with U.S. Eastern Time (New York time) business hours
- Interested in long-term career opportunities
- Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet
Benefits
- 100% remote work
- Full-time position with 40 hours weekly
- Great work environment with potential for growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
insurance knowledgeclaim documentationproblem-solvingdetail-orientedcomputer skillsMicrosoft OfficeGoogle Workspacedocument management systems
Soft Skills
interpersonal skillsphone communicationcustomer serviceproactive mindsetself-starterorganizedout-of-the-box thinkingreliableself-motivatedpositive attitude