The Health Management Academy

Account Manager

• Serve as a strategic partner and trusted advisor to captive organizations, with an emphasis on uncovering new opportunities to expand to their member companies.
• Identify, cultivate, and close expansion opportunities within existing captive structures.
• Act as a subject matter expert during, especially with captive insurers and self-insured employers, showcasing PHM’s differentiated value proposition.
• Develop and implement strategies to integrate PHM services into client benefit ecosystems, driving member engagement and measurable outcomes.
• Provide clear reporting and insights that demonstrate PHM’s value and reinforce opportunities for further adoption.
• Collaborate with sales and clinical resources to deliver on growth objectives and strengthen long-term client relationships.

Strategic Account Manager

Client Services Representative

• Proactively support and assess the clients’ care needs through direct communication, ensuring personalized and timely assistance.
• Collaborate closely with clinicians and researchers as a vital member of the client&apos;s care team, leveraging PHM&apos;s resources to deliver optimal care solutions.
• Kick off client engagements. From welcome email to a seamless registration completion, you’ll set the tone for each engagement.
• Facilitate scheduling and billing support by collaborating with physician offices and coordinating services including concierge nursing and molecular profiling companies.
• Take ownership of all details related to client meetings, ensuring comprehensive follow-up and completion of action items.
• Partner with researchers to assess clinical trial eligibility and enrollment processes.

Strategic Account Manager

Client Services Coordinator