Senior Product Operations Manager
Global Payments Inc.
Agile Product Owner – Small Business
The Hartford
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • Connecticut, New York, North Carolina, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $84,640 - $126,960 per year
Job Level
Mid-LevelSenior
About the role
- Lead product execution for 1 or more agile team(s), depending on line of business.
- Engage with business and technology stakeholders to identify product opportunities and implications.
- Stay current on internal, competitive, and industry technology trends to be a subject matter expert.
- Represent the voice of the customer to the agile team(s).
- Provide perspective on portfolio / value stream vision and roadmap.
- Articulate the product vision and roadmap to the agile team(s).
- Guide the agile team(s) in determining sprint goals, linking execution activities to business intent.
- Manage the product backlog, breaking down features into stories and prioritizing stories to maximize business value.
- Regularly assist APM with feature road mapping and ensure backlog health and readiness.
- Independently write user stories, including defining acceptance criteria, without requiring coaching and oversight.
- Accept completed stories that meet the “definition of done” and quality expectations; validate that the solution and functionality meet the product vision.
- Incorporate feedback from sprint demos and monitor execution progress including risks and impediments.
- Partner with the Scrum Master, Agile teams, Architects, APMs, Tech Leads, and business stakeholders to ensure solutions will deliver the business vision.
- Drive business readiness and change management activities.
- Analyze delivery metrics to identify key trends and opportunities for continuous improvement within the agile team(s).
- Leverage data, Voice of Customer and Voice of Business to manage and prioritize the Product Backlog.
- Strong Communication skills that can adapt and adjust for different audiences.
Requirements
- A minimum of 3+ years of experience in an insurance commercial product-related role, such as underwriting is required- candidates without this experience will not be considered.
- Candidate must be authorized to work in the US without company sponsorship.
- The company will not support the STEM OPT I-983 Training Plan endorsement for this position.
- Knowledge of agile methodologies and frameworks such as Scaled Agile Framework (SAFe), Scrum, Kanban, XP, etc.
- Experience with Agile lifecycle management tools (e.g., Rally, JIRA).
- Experience with Excel, PowerPoint, and MS Teams preferred.
- Strong collaboration and influence skills, including ability to manage multiple stakeholders.
- Excellent written and verbal communication skills, with the ability understand audiences, tailor messages and influence outcomes in a collaborative manner.
- Experience with analyzing data to identify insights and create hypotheses for testing.
- Self-motivated individual with demonstrated ability to handle multiple high-priority demands, manage expectations and achieve objectives.
- Experience with ADKAR or other change management frameworks preferred.
- Prior Product Ownership experience a plus.
- CSPO, PSPO or SAFe POPM certification preferred. Otherwise, Product Owner Certification/training within 90 days of start.
Benefits
- The base pay is just one component of The Hartford’s total compensation package for employees.
- Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.
- Perks & Benefits (referenced via site links)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
agile methodologiesScaled Agile Framework (SAFe)ScrumKanbanXPproduct backlog managementuser story writingdata analysisfeature road mappingacceptance criteria definition
Soft skills
strong communication skillscollaboration skillsinfluence skillsself-motivatedability to manage multiple stakeholdersability to handle multiple high-priority demandsadaptabilityperspective articulationrisk managementcontinuous improvement mindset
Certifications
CSPOPSPOSAFe POPMProduct Owner Certificationchange management certification
