The Hartford

Client Relationship Manager

The Hartford

full-time

Posted on:

Location Type: Hybrid

Location: Kansas City • Kansas • Montana • United States

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Salary

💰 $80,000 - $93,000 per year

About the role

  • Responsible for managing a defined book of business consisting of Regional Account (500-4,999 lives) customers.
  • Proactively support your clients through various interactions including stewardship meetings based on each customer’s needs.
  • Develop and execute comprehensive book of business strategies consistent with organizational initiatives, profitability & persistence targets, segment requirements, and individual customer’s needs.
  • Make recommendations for changing where appropriate.
  • Keeps abreast of client's changing benefits/HR needs/corporate landscape.
  • Identifies and coordinates annual enrollment activity/communication requirements.
  • Actively supports Book of Business growth objectives by identifying and pursuing opportunities for new and/or increased lines of coverage in conjunction with the Regional Account Executive.
  • Partners with Regional Account Executive to educate and develop relationships with Brokers and their staff.
  • Drives the renewal process in collaboration with the Regional Account Executive and the Underwriter, engaging other business partners as appropriate.
  • Primary liaison between customer, producer and internal partners to ensure customer needs are addressed, bringing in the right resources at the right time.
  • Identifies opportunities for process improvement, for the benefit of individual customers and the broader customer base and acts as appropriate.
  • Understand and effectively communicate basic underwriting principles, claims experience and pricing justifications to Producers and Customers.

Requirements

  • A minimum of 2 years of Disability and Life Group Benefits experience, emphasis on account management is preferred.
  • 4-year college degree preferred or equivalent work experience.
  • As a condition of your employment, you must obtain and maintain the Group Life & Health license including Continuing Education requirements.
  • Ability to facilitate meetings and/or present to groups of varying sizes.
  • Proficient in MS Office, including Outlook, Word, Excel, & PowerPoint.
  • Excellent verbal and written communication skills.
  • Highly organized, detail oriented and able to manage multiple priorities at once.
  • Demonstrates good leadership skills.
  • Ability to build rapport and develop/maintain strong relationships with internal/external partners.
  • Ability to work independently.
  • Ability to travel as needed.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Remote work options
  • Paid time off
  • Professional development opportunities
  • Short-term or annual bonuses
  • Long-term incentives
  • On-the-spot recognition
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Disability BenefitsLife Group BenefitsAccount ManagementUnderwriting PrinciplesClaims ExperiencePricing Justifications
Soft Skills
Communication SkillsOrganizational SkillsDetail OrientedLeadership SkillsRelationship BuildingIndependent WorkMeeting Facilitation
Certifications
Group Life & Health License