Client Service Executive
The Hartford
full-time
Posted on:
Location Type: Hybrid
Location: Naperville • Illinois • Kansas • United States
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Salary
💰 $108,000 - $162,000 per year
About the role
- responsible for supporting profitable growth and retention of accounts
- understand an account's needs while developing and delivering an end-to-end service offering that differentiates The Hartford in the marketplace
- support the end-to-end service mission while delivering engaging customer presentations that demonstrate professional diplomacy, articulated messaging and a friendly confidence that drives positive outcomes for our customers
- negotiate and coordinate end to end account services between the claim organization, underwriting, the account and the agent/broker while executing loss cost containment initiatives through detailed analysis of performance results
- resolve service issues promptly via engagement with various internal service providers
- provide training to local agents and business partners on new claim products and services
Requirements
- Minimum of 10 years of Property and Casualty experience in Claims, Underwriting, Sales, or related role is preferred.
- Expertise in multiline claims with a minimum of 5 years of functional claim experience in one or more of these product lines: Workers’ Compensation, Property, Auto or General Liability (or equivalent experience servicing large or VIP agencies / brokers).
- Excellent ability to present virtually and in person to senior leaders and internal and external audiences.
- Advanced knowledge of analytical claim data review with demonstrated ability to consult and influence.
- Solid leadership acumen with prior leadership experience preferred along with the ability to influence those in which there is no direct authority.
- Strong conflict management skills and ability to navigate ambiguous situations.
- Superior customer service skills (patience, empathy, active listening, service recovery, high degree of attentiveness and follow through.
- A valid driver’s license is required as a company car may be assigned
- Ability to travel up to 25%
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Property and Casualty experiencemultiline claimsWorkers’ CompensationPropertyAutoGeneral Liabilityanalytical claim data reviewloss cost containmentclaims negotiationservice issue resolution
Soft Skills
customer serviceconflict managementleadershipinfluence without authoritypresentation skillsactive listeningempathypatienceservice recoverynavigating ambiguity
Certifications
valid driver’s license