Claims Specialist
The Hartford
Construction Defect Claims Specialist
The Hartford
full-time
Posted on:
Location Type: Hybrid
Location: Hartford • Arizona, Connecticut, Illinois, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $106,400 - $159,600 per year
Job Level
Mid-LevelSenior
About the role
- Demonstrate the ability to independently and timely manage all aspects of the most complex, high-value claims exhibiting a detailed knowledge of each claim, a well-reasoned analytical focus, and a clear strategy for resolution.
- Share expertise and contribute to broader claim goals by participating in audits, projects and training initiatives.
- Provide proactive communications to customers and business partners in the management and resolution of claims.
- Respond to inquiries from customers and provide superior customer service.
- Review and analyze multiple complex policies and coverage parts (including general liability, contractors professional liability and wrap-up policies).
- Write and articulate clear, concise and accurate coverage positions.
- Conduct investigations regarding claims and/or lawsuits.
- Effectively manage litigation and counsel, inclusive of litigation planning, budgeting, and proactively positioning claims for resolution.
- Develop complex coverage, liability and damage assessments and persuasively articulate them to leadership.
- Provide detailed impactful recommendations to leadership.
- Pursue and finalize coverage and liability risk transfer against other liable parties and insurance carriers.
- Conduct complex negotiations and articulate coverage/liability positions.
- Attend mediations and trials as necessary.
- Proactively manage accurate expense, reserve and financial transactions.
- Consistently maintain up to date claims metrics.
Requirements
- 5+ years construction defect claim handling experience
- Experience handling complex construction defect coverage and liability issues on general liability and WRAP policies for general contractor, developer, owner, and construction manager claims
- Experience in handling affirmative/defensive risk transfer, including tendering and responding to additional insured and contractual indemnity tenders
- Excellent verbal and written communication skills
- Excellent analytical and critical thinking ability
- Ability to present in a roundtable setting with a well-reasoned and analytical evaluation
- Experience in the creation and delivery of presentations
- Superior customer service skills and active listening skills
- Proven track record of prioritizing and managing multiple responsibilities simultaneously
- Proven track record of effective negotiations/settlement of high-value construction defect liability claims
- Demonstrated negotiation and conflict resolution skills
- Proficiency with MS Office, especially Word and Excel
- Active Property & Casualty State Insurance Adjuster license
Benefits
- short-term or annual bonuses
- long-term incentives
- on-the-spot recognition
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
construction defect claim handlingcomplex construction defect coverageliability risk transfernegotiationlitigation managementcoverage assessmentsdamage assessmentsclaims metrics managementpolicy analysiscustomer service
Soft skills
analytical thinkingcritical thinkingverbal communicationwritten communicationpresentation skillsactive listeningconflict resolutiontime managementprioritizationteam collaboration
Certifications
Property & Casualty State Insurance Adjuster license
