The Growth Partner

FinOps Operations Specialist

The Growth Partner

contract

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Manage the full end-to-end chargeback and dispute process
  • Handle dispute categorisation, evidence gathering, rebuttal preparation, and submissions
  • Interface with banks, card networks, and payment processors
  • Track ratios, thresholds, risk flags, and dispute performance metrics
  • Monitor Visa, Mastercard, and Amex scheme programs and risk thresholds
  • Oversee refund flows, refund routing, and refund governance
  • Identify root causes of disputes and refund triggers
  • Implement controls to reduce dispute volume and revenue leakage
  • Build structured workflows for refunds and escalations
  • Operate across platforms including: Stripe, PayPal, WAP, Payment gateways and processors
  • Manage dispute dashboards, transaction tracing, and risk signals
  • Maintain visibility across payment pipelines and settlement flows
  • Build SOPs for refunds, disputes, and chargeback handling
  • Standardise workflows
  • Design prevention frameworks
  • Implement scalable operational structures
  • Shift from reactive processing → proactive risk management
  • Identify systemic risk patterns
  • Reduce dispute ratios
  • Improve transaction approval quality
  • Strengthen platform trust and financial integrity
  • Implement prevention strategies, not just remediation

Requirements

  • Proven experience managing chargebacks, disputes, and refunds end-to-end
  • 5+ years in payments operations / chargebacks / refunds / disputes / FinOps / billing / risk roles
  • Deep understanding of the full dispute lifecycle
  • Hands-on experience with: Stripe, PayPal, Payment gateways, Subscription billing platforms
  • Experience in high-ticket online businesses, SaaS, coaching, education, or digital services
  • Strong operational mindset — systems builder, not task processor
  • Ability to work independently and structure chaos into order
  • Experience working with banks, issuers, and financial institutions
  • Strong documentation and process design skills
  • Fluent English (spoken and written).
Benefits
  • Part-time
  • Flexible hours
  • Monthly retainer or hourly model
  • Load-based scaling
  • Phased engagement model: High intensity initially (backlog clearance), reduced hours during stabilisation, low-hour maintenance model long-term
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
chargeback managementdispute resolutionrefund processingrisk managementtransaction tracingevidence gatheringrebuttal preparationworkflow designperformance metrics trackingSOP development
Soft Skills
operational mindsetindependent workprocess designdocumentation skillsproblem-solvingorganizational skillscommunication skillschaos managementproactive approachsystems building