The GelBottle Inc

Customer Support Representative

The GelBottle Inc

full-time

Posted on:

Location Type: Remote

Location: Florida • Tennessee • United States

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About the role

  • Manage day-to-day customer enquiries relating to orders, product specifications, and product application, while providing clear, timely updates on order statuses and resolutions.
  • Deliver prompt, friendly, and professional support across phone, email, and social channels, ensuring customers feel valued and informed.
  • Provide accurate guidance on orders, product details, and application best practice, resolving queries with confidence and care.
  • Manage order and account requests, including tracking, returns, and shipping updates, escalating complex issues when needed.
  • Engage with customers on the US TGB Facebook community, responding in line with brand tone and sharing helpful updates and insights.
  • Collaborate closely with CX, Operations, Sales, Product, and Marketing teams to ensure a smooth, consistent customer journey.
  • Capture customer feedback, identify recurring themes, and contribute ideas that drive continuous improvement across service and process.
  • Maintain clear and detailed records of customer interactions to support accurate reporting and follow‑up.

Requirements

  • Experience in a customer support role within a fast‑paced, people‑first environment.
  • Knowledge of, or genuine interest in, the cosmetics, beauty, or professional nail industry.
  • Confident written and verbal communication, with the ability to tailor your tone across different channels and customer needs.
  • Strong organisational skills with the ability to juggle multiple enquiries while keeping accuracy and detail at the forefront.
  • Comfortable using order management systems and digital tools; experience with social channels (especially Facebook) is a bonus.
  • A proactive, solution‑focused mindset and a genuine passion for delivering consistently exceptional customer experiences.
  • A collaborative approach, enjoying teamwork and contributing ideas that support continuous improvement across the wider team.
Benefits
  • Medical Administered by Kaiser: 100% employee premium covered. 50% dependent premiums covered.
  • Dental Administered by Moda Health: 100% employee premium covered. 50% dependent premiums are covered.
  • Vision Administered by Vision Service Plan (VSP): $0 co-pay on annual wellness exam $20 co-pay for prescription glasses up to $150 allowance for frames; up to $60 co-pay on contacts up to $130 $20 co-pay on primary eye care
  • Paid Time Off (PTO) 12 paid holidays a year 120 hours dropped in annually at fiscal year and may be used immediately.
  • 401(K) Retirement Administered by Ascensus-PAi: Eligibility, Vesture, and Match begin after 30 days of service. Up to 4% match based on employee contributions.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer supportcommunicationorganisational skillssolution-focused mindsetcollaborative approach