Regional IT Support Analyst
The Community Solution Education System
full-time
Posted on:
Location Type: Hybrid
Location: Los Angeles • California • United States
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Salary
💰 $72,000 - $80,000 per year
About the role
- Provide excellent customer service while using technical, analytical and communication skills to accurately identify client needs and provide effective solutions
- Troubleshoot and resolve workstation and classroom technology problems
- Act as educator and coach to help college staff, faculty and students adopt and use core institutional technologies effectively
- Actively contribute to the development and implementation of training materials and programs that promote the roll-out and use of technology
- Follow the established incident management process, ensuring escalated tickets have appropriate details for issue resolution
- Maintain complete, accurate and timely records in the Help Desk ticketing system for all client support activities
- Develop a mastery of classroom and conference room technologies
- Maintain high up-time of classroom and conference room systems through daily audits
- Respond to and fulfill requests to meet Service Level Agreements
- Participate in special projects and other duties as assigned
Requirements
- Bachelor’s degree or equivalent job experience required
- 4-6 years of experience providing desktop support
- MCSE or MCSA, or CompTIA certification preferred
- Excellent troubleshooting and critical thinking skills
- Excellent interpersonal, verbal and written communication skills
- Proficiency with a variety of Windows operating systems and software including Office365, Outlook and multiple browsers
- Proficiency with Macintosh operating systems and software including Safari and MS Office and Outlook for Macintosh
- Knowledge of networking concepts and the ability to troubleshoot network printing and wireless client issues
- Experience with audio visual technology and videoconferencing systems
- Ability to work flexible shifts, which may include evenings and/or weekends and peak periods
Benefits
- generous paid time-off
- medical and dental insurance coverage
- life and disability insurance
- retirement plan with employer contribution
- multiple flexible spending accounts
- tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
desktop supporttroubleshootingnetworking conceptsaudio visual technologyvideoconferencing systemsWindows operating systemsMacintosh operating systemsOffice365Outlookcritical thinking
Soft Skills
customer servicecommunication skillsinterpersonal skillsverbal communicationwritten communicationanalytical skillscoachingproblem-solvingflexibilityteam collaboration
Certifications
Bachelor's degreeMCSEMCSACompTIA certification