Banking Operations Manager
Taekus
Senior Manager, Service Operations
The Coca-Cola Company
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois, Iowa, Kansas, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $116,500 - $145,800 per year
Job Level
Senior
Tech Stack
Tableau
About the role
- Manage and lead collaborative business planning with the strategic goals to develop and execute annual business plans, develop key partnership initiatives, category programs to accurately forecast service volume, revenue, and expenses.
- Conduct regular business reviews with service providers to define business needs, issues faced and opportunities to develop viable solutions.
- Develop ongoing service providers relationships with key members of the service providers organization, re-affirming strategies linked to needs and steward the business, operational goals.
- Ongoing assessment of account business plans including attainment of goals, success of key initiatives, major actions, key support needed, and new product recommendations.
- Develop relationships with all key decision makers, both internal and external.
- Collaborates and fosters relationships with our local bottling partners, senior level leaders, customer operations and cross-functional partners to build service capability and facilitate stewardship discussions.
- Keeps abreast of competitive activities within the responsible geographies and communicates appropriate activity in a timely manner.
- Collaborates with cross-functional representatives to deliver the full depth and breadth of resources that result in mutual benefits/results.
- Share and collaborate on service vision and strategic thinking to anticipate future needs and recommend business building ideas that will drive the business.
- Gather and analyze service providers specific data (e.g., KBI/SLA reports, store service data, performance metrics, service history and traffic) to understand current economics and state of overall business.
Requirements
- Bachelor’s degree or equivalent work experience is required.
- 5+ years of successful service account management experience.
- Proficient in Microsoft Office, Word, Excel, PowerPoint, AI, Tableau, PowerBI.
- Experience with ongoing relationship building and the ability to influence and coach service provider areas of opportunities.
- Effective communication skills, technical presentation skills, service negotiation and closing techniques.
- Ability to analyze data from multiple sources to improve market and service provider performance.
- Proven ability to identify service providers needs based on feedback from the service providers as well as through identification of opportunities through use of technical knowledge.
- Responsible for delivery of Service Level Agreements (SLAs) for Cost, Quality and Speed of service along with Capacity and Capability of market providers.
- Demonstrated ability to effectively manage multiple priorities without direct supervision.
- Willingness and ability to travel 26-50% of the time, including by flight and car.
- Ability to lift 25 to 30 lbs. as needed.
- Comfortable with occasional extended periods of sitting or standing.
Benefits
- A full range of medical, financial, and/or other benefits, dependent on the position is offered.
- Annual Incentive Reference Value Percentage: 15 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
service account managementdata analysisservice level agreementsperformance metricsbusiness planningforecastingrelationship buildingnegotiation techniquestechnical presentation skillsmarket performance improvement
Soft skills
collaborationinfluencecoachingeffective communicationstrategic thinkingproblem-solvingprioritizationadaptabilityleadershipcustomer relationship management
Certifications
Bachelor's degree
