The COATS Company

Customer Support

• Provide outstanding assistance, address inquiries in a timely manner, and resolve issues to ensure a positive customer experience
• Maintain high customer service standards to attract and retain customers
• Handle customer inquiries via phone, email and chat
• Respond to all inquiries, issues, and complaints in a timely manner
• Manage high inbound and outbound call volumes in a timely manner
• Utilize case management tools to track, document and manage customer cases
• Receive and process domestic and export orders from customers and distributors
• Distribute literature on company products as requested
• Advise customers of order status or dispatch work orders
• Dispatch service technicians to repair equipment as needed
• Process shortages, damages, or product service needs
• Document and update customer records
• Provide quotes as needed
• Invoice and process payments including credits and debits as required
• Consistently meet or exceed company expectations for productivity and accuracy levels
• Other duties as assigned

Customer Service Representative