Customer Service Representative

The COATS Company

Customer Service Representative providing assistance and resolving inquiries in LaVergne. Maintaining high customer service standards and managing communications through multiple channels.

Posted 7/9/2026full-timeLaVergne • Tennessee • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide outstanding assistance, address inquiries in a timely manner, and resolve issues to ensure a positive customer experience
Maintain high customer service standards to attract and retain customers
Handle customer inquiries via phone, email and chat
Respond to all inquiries, issues, and complaints in a timely manner
Manage high inbound and outbound call volumes in a timely manner
Utilize case management tools to track, document and manage customer cases
Receive and process domestic and export orders from customers and distributors
Distribute literature on company products as requested
Advise customers of order status or dispatch work orders
Dispatch service technicians to repair equipment as needed
Process shortages, damages, or product service needs
Document and update customer records
Provide quotes as needed
Invoice and process payments including credits and debits as required
Consistently meet or exceed company expectations for productivity and accuracy levels
Other duties as assigned

Requirements

What you’ll need

Minimum 2 years customer service experience; 3–5 years preferred
High school diploma or GED equivalent required
Relevant college courses and/or degree preferred
Contact center experience
Bilingual (English/Spanish) a plus.
Outstanding customer service and people skills
Demonstrated excellent oral and written communication skills
Exceptional organization and time management skills
Ability to effectively prioritize work and handle multiple projects
Experience navigating multiple computer screens and programs while interacting with customers
Excellent analytical skills
Team oriented
Proficient PC skills
Experience with Windows-based computer applications
High level of integrity and professionalism.

Benefits

Comp & perks

Must be able to back up team members and keep a positive, supportive attitude towards the company, job, customers, and co-workers

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Case Management ToolsOrder ProcessingInvoicingPayment ProcessingAnalytical Skills

Soft Skills

Outstanding Customer Service SkillsExceptional Organization SkillsTime Management SkillsTeam OrientedAbility To Prioritize Work

Certifications

High School Diploma Or GED Equivalent