The Coastal Star

Data Entry

• Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners
• Type in data provided directly from customers
• Create spreadsheets with large numbers of figures without mistakes
• Verify data by comparing it to source documents
• Update existing data
• Retrieve data from the database or electronic files as requested
• Perform regular backups to ensure data preservation

Data Entry Clerk

Customer Support

• Ensure customer calls/contacts, billing, field orders, and other customer service functions, are handled effectively, timely, and efficiently.
• Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing.
• Responsible to achieve customer service metrics and satisfaction levels.
• Ensure all service orders are complete and entered into the CIS.
• Assist with routing new development for meter reading and entry into CIS.
• Professionally perform reception and cashiering functions.
• Process customer payments, prepare daily deposits, maintain cash reports.
• Prepare billing adjustments.
• Efficiently and accurately prepares, updates, maintains and files a variety of customer billing information, service orders, data, reports, and the like.
• Promotes/explains company initiatives, programs, and processes to customers.

Customer Service Representative

Community Manager

• Tackle a range of topics including breaking news and features
• Generate ideas, report, write, take photos, and post content
• Collaborate with company departments
• Build readers and revenue

Community Newspaper Editor

• Respond to customer inquiries via phone, email, chat, or in person.
• Effectively address customer concerns, complaints, and requests.
• Develop a deep understanding of products/services.
• Maintain accurate and organized customer records.
• Keep customers informed about product updates and promotions.
• Collaborate with other team members to ensure a positive customer experience.
• Perform various administrative duties as needed.

Data Entry Clerk

Customer Service Representative

Community Newspaper Editor

Customer Service Assistant