Customer Service Assistant
The Coastal Star
full-time
Posted on:
Location Type: Remote
Location: New Jersey • United States
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About the role
- Respond to customer inquiries via phone, email, chat, or in person.
- Effectively address customer concerns, complaints, and requests.
- Develop a deep understanding of products/services.
- Maintain accurate and organized customer records.
- Keep customers informed about product updates and promotions.
- Collaborate with other team members to ensure a positive customer experience.
- Perform various administrative duties as needed.
Requirements
- High school diploma or equivalent; associate's degree or higher preferred.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities.
- Empathy and patience when dealing with customers.
- Proficiency in using customer service software and computer systems.
- Ability to work in a fast-paced environment and handle high call/chat volumes.
- Attention to detail and accuracy in data entry.
Benefits
- All your information will be kept confidential according to EEO guidelines.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrycustomer service software
Soft Skills
communication skillsproblem-solvingempathypatienceattention to detail
Certifications
high school diplomaassociate's degree