Customer Service Representative
The Coastal Star
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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About the role
- Ensure customer calls/contacts, billing, field orders, and other customer service functions, are handled effectively, timely, and efficiently.
- Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing.
- Responsible to achieve customer service metrics and satisfaction levels.
- Ensure all service orders are complete and entered into the CIS.
- Assist with routing new development for meter reading and entry into CIS.
- Professionally perform reception and cashiering functions.
- Process customer payments, prepare daily deposits, maintain cash reports.
- Prepare billing adjustments.
- Efficiently and accurately prepares, updates, maintains and files a variety of customer billing information, service orders, data, reports, and the like.
- Promotes/explains company initiatives, programs, and processes to customers.
Requirements
- High School diploma or GED
- Some experience in a related position and environment preferred.
- Fine-tuned organizational, interpersonal, and problem solving skills
- Strong communication (oral and written) and listening skills
- Practiced problem solving and critical thinking skills
- Ability to communicate escalated questions and or issues
- Demonstrates patience and politeness when interacting with difficult or irate customers.
- Ability to work in a team environment
- Flexibility to fill-in as needed to cover critical tasks/roles
- Attention to detail
- Integrity to maintain confidentiality of customer information
- Ability to prioritize and manage multiple competing work priorities successfully
- Ability to function in the digital world, using computer, laptop, tablet, smart phone devices and software
- Proficiency with Google Suite is a plus.
Benefits
- All your information will be kept confidential according to EEO guidelines.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicebillingdata entrycash handlingbilling adjustmentscustomer inquiries resolutionservice order managementpayment processingreport preparationcustomer satisfaction metrics
Soft Skills
organizational skillsinterpersonal skillsproblem solving skillscommunication skillslistening skillscritical thinking skillspatiencepolitenessteamworkattention to detail
Certifications
High School diplomaGED