The Cigna Group

Medical Billing and Coding

• Responsible for accurate and timely billing, insurance claims processing to ensure optimal reimbursement and compliance
• Understand and apply Third-Party Billing guidelines
• Identify root causes of claim denials and recommend corrective actions to prevent recurrence
• Ensure accuracy and timeliness of billing processes
• Meet quality assurance standards and productivity benchmarks set by management
• Process patient and insurance information updates
• Handle Home Infusion/Nursing claims
• Identify billing trends and escalate issues as needed

Medical Billing Representative

Full-stack Engineer

• Acts as subject matter expert for production best practices, technical and operating standards
• Partner in the Post Implementation and Warranty project phases
• Participate in deferred defects discussions
• Accountable for supporting the various escalation processes for multiple work efforts
• Respond 7X24 to alerts & participate in P1/P2 calls
• Identify root cause & participate in triage/restoration efforts
• Participate in Application Problem Management including resolution, communication, reporting and ticket routing

Senior Software Engineering Advisors

Infrastructure Engineer

• Provide primary application support for Informatica PowerCenter, Collibra Data Governance Center, and Cloudera Navigator applications at Cigna.
• Manage the troubleshooting and resolution of infrastructure compatibility issues based on system architecture, project requirements, and customer expectations.
• Serve as an expert in specific aspects of infrastructure design.
• Coordinate with users to determine requirements.
• Partner with IT leadership on engineering related issues and strategies.

Senior Infrastructure Engineering Advisor

Underwriter

• Develop tailored retail network pricing strategies for renewing clients and new sales opportunities, including RFPs, Direct Renewals, and Market Checks.
• Deliver competitive offers by leveraging market intelligence and client-specific data.
• Provide underwriting support for all retail network ad hoc analyses with potential financial implications.
• Conduct quantitative and financial cost modeling for clients across diverse lines of business, including Commercial, Medicare Part D, Medicaid, and Health Care Exchange.
• Communicate effectively with Senior Leadership, SAM, and other business partners to present ESI opportunities and drive financial results.
• Prepare and deliver strategic presentations for both internal and external audiences.
• Partner with cross-functional teams to strategize and deliver optimized retail network solutions.
• Participate actively in department and company-wide projects, contributing expertise and innovative thinking.

Risk & Underwriting Advisor

• Cultivate DevOps practices and implement automation tools working closely with other delivery, engineering, and operational teams throughout the iterative development cycle
• Design consistent and reusable automation/deployment tools using industry standard technology
• Provide overall engineering patterns for building and maintaining infrastructure for many assets across different coding languages
• Establish and promote Scaled Agile Framework (SAFe) DevOps Engineering best practices
• Drive issue resolution for infrastructure issues
• Update and design new procedures as needed to optimize performance
• Lead engineers to complete infrastructure and automation project work
• Support code and database deployments for all SDLC environments
• Automate operational processes as needed, with accuracy and in compliance with security requirements
• Specify, document, and develop new product features and write automation scripts so that others may learn and utilize the functionality
• Work with open-source technologies as needed
• Work with CI and CD tools and source control such as Ansible, Jenkins, Udeploy, and GIT
• Participate in Agile ceremonies across the Agile release train to produce results conducive to company interests
• Work in an Agile framework and attend Scrum/Kanban ceremonies like Sprint Planning, Daily Stand Up, Sprint review and retrospective, etc.

Account Executive

• Drive sales effectiveness within the assigned territory to meet or exceed individual and team goals
• Support the transition of patients to the pharmacy by facilitating communication and providing timely information
• Utilize CRM and company tools to identify priority accounts, optimize referral potential, and document account activity
• Maintain a consistent call cycle to ensure proactive follow-up, detailed communication, and effective account management
• Collaborate with Operations and internal teams to deliver clear, coordinated messaging to offices and patient partners
• Build relationships with pharmaceutical partners to enhance collaboration and product knowledge
• Assist with gathering required documentation, navigating benefit information, and communicating with physician offices
• Manage regional budget responsibilities, ensuring efficient planning and adherence to guidelines
• Participate in sales meetings, training sessions, conventions, and in-services as scheduled by Sales Leadership
• Report competitive insights, territory issues, and market changes to Sales Leadership
• Support additional duties as assigned to meet departmental and organizational objectives

Infusion Account Executive

Account Manager

• Build strong relationships with healthcare providers
• Expand referral opportunities
• Support patients transitioning into specialty pharmacy services
• Drive sales effectiveness within the assigned territory
• Facilitate communication and provide timely information to support transition of patients to the pharmacy
• Utilize CRM to identify priority accounts and document activity
• Maintain consistent call cycle for proactive follow-up and detailed communication
• Collaborate with Operations and internal teams for coordinated messaging
• Build relationships with pharmaceutical partners
• Assist with gathering required documentation and navigating benefit information
• Manage regional budget responsibilities
• Participate in sales meetings, training sessions, and conventions

Infusion Account Manager

Security Engineer

• Actively networks and manages critical relationships with senior technology and business leaderships and their respective teams
• Develop and lead a risk-based audit plan that reflects current business strategy, technology risks, and process maturity
• Oversee execution of IT and cybersecurity audits to assess whether controls are well-designed and operating effectively
• Collaborate with business, cybersecurity, and technology leaders to evaluate whether processes and internal controls effectively manage operational, technical, and regulatory risks
• Assess emerging technologies—including AI, cloud security, automation, and advanced analytics—to determine their impact on the audit plan and the ability to embed across the audit function
• Prepare and deliver clear, compelling presentations of audit results, themes, and recommendations to senior leadership through formal written deliverables and oral presentations
• Monitor audit issue remediation and validate corrective actions to strengthen organizational control posture
• Mentor and develop team members by providing coaching, guidance, and subject-matter insight
• Represent Internal Audit in governance forums and contribute to enterprise-wide risk discussions
• Lead cross-functional efforts to align IT and cybersecurity controls with business processes and drive timely resolution of findings

Internal Audit Director – Cybersecurity, Information Technology

Analyst

• Manages submission process of contracting and negotiations for fee for service with physicians, ancillaries and hospitals
• Supports the development and management of value-based relationships
• Builds and maintains relationships that nurture provider partnerships to support the local market strategy
• Initiates and maintains effective channels of communication with matrix partners including but not limited to, Claims Operations, Medical Management, Credentialing, Legal, Medical Economics, Compliance, Sales and Marketing and Service
• Supports strategic positioning for provider contracting, assists in the development of networks and helps identify opportunities for greater value-orientation
• Contributes to the development of alternative network initiatives
• Supports analytics required for the network solution
• Works to meet unit cost targets, while preserving an adequate network, to achieve and maintain Cigna's competitive position
• Supports initiatives that improve total medical cost and quality
• Drives change with external provider partners by offering consultative expertise to assist with total medical cost initiatives
• Prepares, analyzes, reviews, and projects financial impact of provider contracts and alternate contract terms
• Creates “HCP” agreements that meet internal operational standards and external provider expectations
• Ensures the accurate implementation, and administration through matrix partners
• Assists in resolving provider service complaints
• Researches problems and negotiates with internal/external partners/customers to resolve escalated issues
• Manages provider relationships and is accountable for critical interface with providers and business staff
• Demonstrates knowledge of providers in an assigned geographic area through understanding the interrelationships as well as the competitive landscape
• Responsible for accurate and timely contract loading and submissions and interface with matrix partners for network implementation and maintenance

Provider Contracting Lead Analyst

QA Engineer

• Strong experience in developing and implementing QA processes and methodologies.
• Coordinate within and across teams to create test strategy, test plans, timelines and alignment on test execution within the Solution manager test suite.
• Coordinate within and across teams to build test scenarios, test cases, test data and other quality-related deliverables.
• Align with Program test deliverables and take ownership in preparing, coordinate testing for your assigned team and ensure test deliverables are met on time.
• Develop comprehensive test strategies with input from developers, analysts, enabling teams and process experts.
• Facilitate the development of test plans, test scenarios and test cases for Product Teams.
• Ensure test data and other needed information is prepared and available for test execution.
• Take ownership to facilitate and coordinate test execution within and across project teams and make sure test progress is made on day-to-day basis.
• Coordinate and facilitate the bug life cycle to remove blockers promptly during test coordination.
• Ensure bugs are logged and assigned to the respective owner.
• Make sure bugs get retested to ensure the fix is applied and the feature works as expected.
• Create test reports and dashboard to provide quality metrics and analysis on testing.
• Collaborate closely with other team members to continuously improve and adjust standards and practices.
• Partner with Automation Specialists to deliver automated testing strategies by providing manual test scripts, test data and other relevant information for automation.

SAP HANA QA, Testing Advisor

Product Manager

• Planning and managing PBM (Pharmacy Benefit Management) projects
• Organizing, prioritizing, and communicating all PBM technology work
• Handling requests from the business and getting them ready for the Technology team
• Partnering daily with technology and business teams, including those in Care Solutions, EviCore, and PBM Benefits
• Working well in a fast-paced environment
• Building good relationships across the company
• Creating, reviewing, and reporting financial statements
• Collaborating with other departments to solve problems and develop solutions
• Using Microsoft Excel skillfully
• Communicating clearly in writing and speaking; staying organized
• Managing and prioritizing multiple projects and making decisions independently
• Learning and using new tools and techniques for business support

Agile Product Owner Advisor

Attorney

• Conduct legal research and deliver concise analysis to support business decisions and compliance initiatives.
• Review, draft, and edit contracts and legal documents, ensuring alignment with regulatory requirements and organizational policies.
• Contribute to the development and improvement of policies and procedures that drive legal compliance and operational excellence.
• Engage in special projects that advance the Legal Team’s strategic goals and support Cigna’s mission to improve health outcomes.
• Build professional relationships through networking with in-house counsel, business leaders, and cross-functional partners, gaining exposure to diverse legal career paths.

Legal Intern

Data Analyst

• Maintain accurate and timely provider and network data
• Participate in system testing and analysis
• Use analytical skills to identify opportunities for improvement
• Design and implement algorithms and processes for data analysis
• Manage and maintain provider and network information
• Conduct data analysis to generate actionable insights
• Provide guidance to junior team members

Senior Network Data Analytics Analyst

Accountant

• Assists in providing federal compliance services to assigned business segments and related subsidiaries and operations
• Participates in the preparation of federal tax returns and filings
• Analyze tax information and support portions of the annual consolidated tax package to strengthen external financial reporting
• Research moderately complex tax matters and provide clear, actionable insights to partners
• Collaborate cross-functionally to resolve tax-related issues and support continuous improvement efforts
• Manage day-to-day tax accounting responsibilities independently while anticipating needs and identifying opportunities to improve processes
• Contribute to special projects and audit requests by preparing detailed schedules, documentation, and data analysis

Tax Accountant

Billing Specialist

• Lead billing accuracy and performance by ensuring claims are submitted correctly and on time, reducing denials and improving reimbursement outcomes.
• Serve as the primary resource for the team, offering coaching and guidance to resolve complex billing, enrollment, and payor-related issues.
• Elevate team capability by sharing updates on contract changes, system enhancements, and process improvements that strengthen billing quality.
• Drive continuous improvement by reviewing productivity, quality benchmarks, and trends; identifying opportunities to streamline workflows and enhance results.
• Communicate effectively with leaders through clear reporting of dashboards, analytics, and billing trends that inform operational decisions.
• Foster connection and clarity by conducting team meetings, sharing organizational updates, and ensuring alignment with department goals.
• Maintain compliance excellence by ensuring all billing processes meet regulatory, accreditation, and internal standards.

Medical Billing Representative

Senior Software Engineering Advisors

Senior Infrastructure Engineering Advisor

Risk & Underwriting Advisor

Senior Infrastructure Engineering Advisor

Infusion Account Executive

Infusion Account Manager

Internal Audit Director – Cybersecurity, Information Technology

Provider Contracting Lead Analyst

SAP HANA QA, Testing Advisor

Agile Product Owner Advisor

Legal Intern

Senior Network Data Analytics Analyst

Tax Accountant

Billing Team Lead