The Cigna Group

Product Manager

• Serve as the primary operational SME for cross-functional partners, responding to escalations, client-specific requests
• Partner with Procurement, Pharmacy Operations and IT to troubleshoot system issues and support enhancement process improvements
• Produce and support recurring and ad hoc analytical reporting
• Produce quarterly statistics
• Develop, maintain and enforce SOP governance
• Manage shortages/damages/overages with pharmacy operations when identified
• Collaborating with Account Management, Accounting and Accounts Payable teams in determining payments and reconciling invoices

Product Management 340B Ops Partner Advisor

Analyst

• Resolve non-routine issues escalated from leadership, business, clients and junior team members and act as a subject matter expert (SME) to business and IT for eviCore claims product setups/processes
• Collaborate with internal and external clients to understand, and evaluate processes, procedures, job aids and identify solutions for procedural gaps
• Analyze business and user requirements to design solutions and system configurations, specifications, create test plans/use cases perform SI testing, end to end testing and continuously improve adjudication automation and accuracy
• Partner with technology and analytics teams to develop new data sources for reporting and act as liaison between business and technology to execute project initiatives, and resolve issues
• Provide support with production issues as needed

Senior Claims Systems Analyst

Client Partner

• Be the primary point of contact and person of trust for your clients
• Monitor swift implementation of new clients/services
• Build client intimacy and maintain excellent working relationships with the various key stakeholders of the client
• Provide consultative guidance to clients
• Maximize client retention by negotiating contract renewals at sustainable rates
• Learn and self-develop continuously through trainings and other learning opportunities
• Participate actively in various internal projects, contributing to organisational strategy and organisational learning
• Pro-actively identify and pursue up- and cross-sell opportunities
• Align the company’s service proposition to the client’s needs while ensuring operational efficiency
• Coordinate complaint and problem resolution with other departments

Client Manager

Infrastructure Engineer

• Support of all aspects of the organisation’s IBM i estate for International Health
• Provides counsel and advice to management on significant Infrastructure matters
• Contributes to the design, engineering and development of IBM i infrastructure solutions
• Troubleshoots and resolves infrastructure issues based on system architecture, project requirements, customer expectations
• Responsibilities include contributing to risk assessments, capacity planning, and the diagnosis and correction of application/network problems
• Contact point for vendors in the region
• Monitoring, managing and testing backup and restore jobs and tasks
• Batch monitoring and support
• Implement technical procedures for governance and change management
• Explore new technologies and methodologies that can assist in improving the IT systems

Infrastructure Engineering Analyst – IBM i Engineer

Security Engineer

• Support the security, performance, and availability of the network
• Monitor and respond to network and security issues
• Troubleshoot and fix complex system problems
• Support firewall operations for key business applications
• Plan and complete firewall updates and changes
• Lead meetings to review and approve firewall changes
• Manage requests and changes using ServiceNow
• Use tools like AlgoSec and Panorama to manage firewalls
• Remove old or unused firewall settings
• Attend team meetings and share updates on work and timelines
• Help teams resolve issues that involve firewalls
• Ensure all security approvals are completed before changes
• Support crisis events and help find root causes of issues

Senior Network Security Engineer

Compliance

• Make sure all systems follow company rules, policies, and security standards
• Work with leadership to fix gaps and improve processes
• Partner with teams to ensure security and compliance requirements are met
• Track and report progress on open issues and risk items
• Identify risks and recommend ways to reduce or fix them
• Support audits (SOX/SOC) and work with audit teams when needed
• Help communicate policies and expectations across teams
• Share updates and reports with leadership on risks and compliance status
• Monitor vendors to ensure they follow company standards and contracts
• Address vendor performance issues and help improve results
• Support Identity and Access Management and compliance activities

Senior Infrastructure Governance & Compliance Advisor

General Counsel

• Counsel HR and management on Americans with Disabilities Act (ADA) and religious accommodation requests
• Support compliance and administration of state paid time off, paid leave, and paid sick time programs
• Provide legal guidance on matters related to leave of absences, including FMLA, state-mandated leaves, and company leave policies and plans
• Provide legal guidance on general employee relations matters, including performance management, disciplinary actions, and conflict resolution
• Investigate legal claims and respond to inquiries from the Equal Employment Opportunity Commission (EEOC), Department of Labor (DOL), and comparable state agencies
• Manage outside counsel on assigned matters
• Monitor and interpret federal, state, and local employment laws and regulations
• Partner with HR, business leaders, and cross-functional teams to develop and deliver training on employment law topics
• Draft, review, and update employment-related policies, procedures, and agreements
• Participate in special projects and initiatives as assigned

Counsel, Employment Law

Medical Director

• assist in managing, implementing and growing the Virtual Primary Care service line
• participate in Clinical Quality Improvement (CQI), Patient Safety Council, clinical program development and lead committees as directed
• provide consultation to MDLIVE Providers and other staff on clinical standards, practice, competency, and productivity
• maintain 30% time spent in direct patient care/clinical practice
• develop and maintain priority needs for direct care services, serving as 'doctor of the day'

Primary Care Associate Medical Director

Account Executive

• Manage pharmaceutical manufacturer relationships and contract review process
• Collaborate with negotiators and department leadership for business objectives
• Ensure timely and accurate contract implementation, invoicing, and rebate processing
• Assess how contract decisions impact downstream teams and overall feasibility

Account Director – Pharma Strategy and Contracting

• Responsible for account receivable activity for a specific Provider Book of Business tied to account management team
• Key partner to Provider Relations Executives (PRE) and Managers (PRM) supporting strategic planning to improve provider experience
• Ensure timely and accurate claims administration, proactively monitor results, and leverage resources and tools to assist Health Care Providers in managing their accounts receivables
• Provide direction and guidance regarding policies, procedures, workflows, claim service quality, and training needs
• Regularly meet with assigned Health Care Providers to discuss results, review issue trends, and develop action plans for improvement
• Engage matrix partners to achieve service improvements and minimize contract interpretation issues
• Communicate and educate internally regarding issues/trends to minimize errors and improve claim accuracy
• Monitor contractual performance guarantees and late payment interest to minimize financial impacts

Provider Services Lead Analyst

• Conduct assigned Global Security investigations for all lines of business and/or manages such investigations and surveys conducted by contract personnel.
• Lead and execute executive protection operations for senior leaders domestically and internationally, ensuring their safety during business and personal travel.
• Develop and implement advance protective surveys, intelligence assessments, and tailored protection plans to mitigate known and emerging risks.
• Initiate and/or oversee security investigations related to employee safety, threats, and protection of company assets, delivering clear findings and recommendations.
• Serve as a key advisor to internal partners including Legal, Safety, Audit, Medical, and Risk Management on security related matters.
• Prepare presentations and briefings associated with workplace violence, active shooter incidents and other security related concerns.
• Build and maintain strong working relationships with local, state, federal, and international law enforcement and government entities.
• Act as the primary security representative in domestic and international locations as needed, confidently engaging with senior business leaders, government officials, and vendors.
• Contribute to the development and delivery of security awareness and education programs that promote a culture of safety across the enterprise.
• Ability to function independently and to perform security related tasks with minimal supervision or guidance.
• Monitor evolving security threats, technologies, and industry trends, recommending enhancements that strengthen protection and operational effectiveness.
• Plan and coordinate secure transportation, logistics, and protective resources to support executive movements and company activities.
• Perform other duties as assigned.

Corporate Security Advisor

Full-stack Engineer

• Design and implement modular ETL workflows using PySpark for data ingestion, cleansing, transformation and optimizing large volumes of structured medical data.
• Monitor production jobs and provide operational support to troubleshoot data failures, ensuring system reliability and business continuity.
• Participate in the delivery of enterprise-level data solutions that support strategic decision-making via analytics and reporting.
• Serve as subject matter expert for critical information Management assignments, collaborating with stakeholders across departments.
• Design and develop consolidated conformed enterprise data warehouse and data lake to store critical data across Customer, Provider, Claims, Client, and Benefits data.
• Analyze data to extract actionable insights, improve data usability, and ensure alignment with client-specific reporting and business requirements.
• Optimize data models and transformation logic to enhance data accuracy and relevance for downstream analytics.
• Apply statistical techniques and domain knowledge to interpret healthcare accurately, ensuring its relevance and usability for business teams and leadership.
• Develop and manage CI/CD pipelines using tools like GitHub Actions to automate code integration, testing, deployment and release management for data workflows.
• Ensure data compliance with healthcare regulations, including HIPAA and PHI handling guidelines, during all stages of data processing.
• Translate business requirements into technical solutions by understanding and visualizing complex data flows.
• Aligning outcomes with client goals.

Software Engineering Advisors

• Responsible for Project Enablement & Process Optimization, including gap analyses to identify opportunities for process reengineering, enhancing user experience, and improving system performance.
• Develop application profiles, enterprise class structures, organizational layers, user access controls, and routing logic strategies.
• Technical Governance & Risk Mitigation responsibilities include establishing and maintaining reusable technical assets and enforcing coding standards to align with functional and technical requirements.
• Perform detailed risk assessments to support smooth change control and implementation processes.
• Ensure effective communication of release changes to all stakeholders.
• Lead requirement grooming sessions with business users and stakeholders.
• Conduct technical feasibility studies to validate proposed solutions.
• Prepare comprehensive design documents for Pega workflows, system integrations, interface specifications, exception handling, and failover/retry strategies.
• Manage sprint planning activities including user story sizing, velocity estimation, backlog grooming, and task assignment.
• Execute user story development, unit testing, defect resolution, and deployment activities.
• Provide support for QA, UAT, release planning, production deployment, and post-go-live operation.

Software Engineering Advisor

Database Administrator

• Collaborate with the database engineering team and the database production support team and internal customers to deliver an enterprise-level database backend solution for top-tier applications ensuring infrastructure, use, supportability, and cost align with company standards.
• Responsible for all aspects of database administration for Oracle databases including problem solving, configuration, and implementation efforts for large and/or complex projects with an emphasis on operation excellence and continuous improvement of database related processes and procedures.
• Collaborate with application architects, scrum masters, product managers, business analysts and technical management team to design, develop and document databases, schemas, tables, functions, triggers, procedures, relationships and other necessary aspects of the database.
• Consult with and advises users on access to and performance of databases.
• Tune and optimize SQL Statements, Instance Parameters, and Data Storage, including the identification of performance related issues.

Product Management 340B Ops Partner Advisor

Senior Claims Systems Analyst

Client Manager

Infrastructure Engineering Analyst – IBM i Engineer

Senior Network Security Engineer

Senior Infrastructure Governance & Compliance Advisor

Counsel, Employment Law

Primary Care Associate Medical Director

Account Director – Pharma Strategy and Contracting

Provider Services Lead Analyst

Corporate Security Advisor

Corporate Security Advisor

Software Engineering Advisors

Software Engineering Advisor

Senior Database Administration Advisor