Claims Consultant – Property & Casualty
Marsh McLennan
Middle Market Client Experience Consultant – Manager
The Cigna Group
full-time
Posted on:
Location Type: Hybrid
Location: Franklin • Tennessee • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provides oversight and development for client experience consultants ensuring alignment with departmental and functional strategies.
- Maintains leadership visibility with middle market sales leadership and contributes to client retention and growth initiatives.
- Influences the outcomes by leveraging extensive professional expertise to set departmental goals.
- Participates in strategic planning with sales leadership, recommends and implements policies with departmental and broader impact, and leads activities across multiple markets or regions.
- Manages a team of Client Experience Consultants (CECs), whose responsibilities include operational performance strategy and execution for Cigna clients within the Middle Market segment.
- Owns the talent assessment and development of individual contributors.
- Consults with sales matrix partner leadership to align on market goals and ensure team is effectively executing this work.
- Collaborates with enablement teams in delivering timely and appropriate training for aligned teams.
- Manages and drives execution of US Employer (USE) Segment Operations priorities and goals, delegating responsibility to team members.
Requirements
- Minimum of 5+ years of experience in healthcare industry required.
- Bachelor’s Degree or 5+ years equivalent related experience preferred.
- Minimum 3-5 years of experience in healthcare or managed care business, including areas such as product knowledge, underwriting principles, risk and financial analysis, marketing processes, sales practices, account management, and administrative operations preferred.
- Strong oral and written communication skills required.
- Strong organizational agility skills with a strong understanding of business processes and operations to facilitate execution of initiatives required.
- Strong learning skills and ability to adapt quickly to a changing environment required.
- Must be willing to travel to local or remote client/broker or internal meetings as needed (less than 15%). Overnight travel may be required.
Benefits
- Health insurance
- Retirement plans
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational performance strategyrisk analysisfinancial analysisunderwriting principlesaccount managementmarketing processessales practicesproduct knowledge
Soft skills
leadershipcommunicationorganizational agilityadaptabilitycollaborationstrategic planninginfluence
Certifications
Bachelor’s Degree
