Manager, Technology Operations, Product Strategy
Walmart
SQL
Senior Supervisor, Fusebox Operations
The Cigna Group
full-time
Posted on:
Location Type: Hybrid
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $86,800 - $144,600 per year
Job Level
Senior
Tech Stack
SFDC
About the role
- Responsible for owning the ongoing relationship and program management for a group of Verity Solutions Fusebox accounts
- Develop ongoing account relationships and serve as the first key contact escalation point to proactively support their infusion center’s Fusebox SaaS services
- Support client facing team members for Prior Authorization and Claim Billing services
- Establish team plans and routines to analyze and understand ongoing program performance
- Consistently monitor each account’s data mechanics, settings, and metrics to ensure a compliant and optimized program
- Proactively and timely management of data anomalies
- Define and create client business review standards and expectations for consistent communication with accounts
- Serve as the program training expert on features and functions of the program
- Respond timely and completely to customer communication
- Serve as a role model for team exemplifying expectations for client interactions
Requirements
- BA or BS in Business or related field or equivalent work experience preferred
- 5 + years in customer account management, technical support or SaaS account management position preferred
- Ability to have flexibility in dealing with workday emergencies and attend to critical customer issues in a timely manner and an appropriate sense of urgency.
- Seasoned aptitude to analyze data issues and troubleshooting problems with customer data.
- Proven display of interest in customer and colleague success through sharing of knowledge, ideas, tips and experiences.
- Strong self-starter, including strong multi-tasking capability, track record of managing multiple client accounts with shifting priorities and details in a fast-paced environment.
- Strong experience and comfort level with MS office products, especially Excel.
- Experience using a CRM toolset, preferably SalesForce.com
Benefits
- medical, vision, dental
- well-being and behavioral health programs
- 401(k) with company match
- company paid life insurance
- tuition reimbursement
- minimum of 18 days of paid time off per year
- paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysistroubleshootingprogram managementcustomer account managementSaaS servicesPrior AuthorizationClaim Billingdata mechanicsmetrics monitoringbusiness review standards
Soft skills
flexibilitytimelinessurgencyknowledge sharingmulti-taskingclient interactioncommunicationproblem-solvingteam collaborationself-starter
