Client Experience Consultant, Middle Markets
The Cigna Group
full-time
Posted on:
Location Type: Hybrid
Location: Morris Plains • New Jersey • New York • United States
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Salary
💰 $66,100 - $110,100 per year
About the role
- Partner with Middle Market Account Executives to drive retention and growth
- Help clients optimize the value they receive from Cigna's products and services
- Develop and maintain a “Trusted Partner” relationship with Account Executives
- Understand client needs and develop and execute actions to address client issues
- Maintain in-depth knowledge of Cigna products, solutions, and services
- Collaborate with internal partners to deliver on client expectations
- Ensure clear and timely communications aligning with Cigna's strategy
Requirements
- Bachelor’s degree preferred
- Health-related industry experience required
- Product knowledge, sales practices, and account management expertise
- Knowledge of Cigna funding options and benefits structure preferred
- Ability to manage through systems and influence clients and partners
- Salesforce and KnowledgeXchange experience preferred
- Strong proficiency in Word, Excel, PowerPoint, SharePoint, and Outlook
- Excellent oral and written communication skills
- Strong presentation skills
- Demonstrated planning and organizational skills
Benefits
- Health-related benefits including medical, vision, and dental
- Well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
- Annual bonus plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementsales practicesproduct knowledgeplanning skillsorganizational skillspresentation skillsoral communicationwritten communication
Soft Skills
relationship buildingclient needs assessmentcollaborationinfluence