Senior Advisor – Global Service Partner
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: Alabama • Alaska • United States
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Salary
💰 $116,100 - $193,500 per year
Job Level
About the role
- Overseeing performance, financial management, and strategic partnerships across Global Service Partner sites
- Partnering closely with internal stakeholders and external vendors to drive operational excellence
- Ensure contract and financial discipline, and identify opportunities to optimize and expand outsourced services
- Lead sourcing initiatives to evaluate onshore and offshore vendors, launch new GSP sites, and ensure performance standards are met across existing operations
- Provide ongoing oversight and consultation to Claims GSP sites to improve quality, efficiency, and service outcomes
- Partner with cross‑functional teams to align vendor operations with business priorities
- Identify and evaluate opportunities to outsource new or evolving business processes
- Build and maintain strong, collaborative relationships with GSP partners to drive performance and strategic alignment
- Manage annual operating budgets of $45M–$50M, maintaining results within a ±2% monthly variance
- Review, reconcile, and approve monthly vendor invoices
- Interpret contract terms, support renewals, and ensure vendor compliance with contractual and operational requirements
- Lead transition planning and execution for work migrated to GSP partners
- Develop and implement action plans to improve performance and support continuous improvement initiatives
- Remove operational barriers and ensure teams have the resources needed to deliver quality and efficiency
- Support innovation and process transformation across GSP operations
- International travel required (approximately 5%)
Requirements
- High School Diploma or GED required
- Bachelor’s degree preferred
- 5+ years of experience in Cigna Claims Operations required
- Experience in Proclaim, Facets, and Dentacom highly preferred
- Proven experience serving as a primary liaison with Global Service Partner is required
- Strong track record of managing vendor performance, driving quality, efficiency, and operational results is required
- Experience with eMOS or similar operational management tools
- Background in Claims Quality programs
- Solid understanding of capacity planning, financial modeling, and invoice reconciliation
- Ability to interpret contract language and contribute to contract negotiations or renewals
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
Benefits
- medical
- vision
- dental
- well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial managementvendor performance managementcapacity planningfinancial modelinginvoice reconciliationcontract negotiationoperational excellencequality improvementprocess transformationsourcing initiatives
Soft Skills
collaborative relationshipscommunication skillsorganizational skillsability to manage multiple prioritiesleadershipconsultationstrategic alignmentproblem-solvinginnovation supportoversight
Certifications
High School DiplomaGEDBachelor's degree