Senior Customer Service Representative, Patient Scheduling
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: Arizona • California • United States
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Salary
💰 $18 - $27 per hour
Job Level
About the role
- Work with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion within a region of branches.
- Complete all nurse assignments for patients, reschedules visits based on patient availability, staff new patients with appropriate nurses, and proactively monitors all patient appointments to confirm accuracy.
- Work with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals while providing great customer service.
- Work with various staff, departments, and prescribers via fax, email, IM, and phone.
- Monitors both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask.
- Manipulate multiple Excel documents to determine what needs to be completed and urgency of completion.
- Respond timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules.
- Investigate/research issues and provide resolution.
- Take initiative for problem solving with ability to multitask effectively and use critical thinking.
- Correct and timely entry of data in appropriate systems.
Requirements
- High School education or GED required
- 5+ years of relevant Customer Service experience
- High proficiency and regular use of Excel and Outlook required
- A pro-active work ethic with ability to be managed/trained virtually
- Detail orientation
- Excellent written and oral professional communication skills
- Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions.
Benefits
- Medical benefits
- Vision benefits
- Dental benefits
- Well-being and behavioral health programs
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ExcelOutlookdata entryproblem solvingmultitaskingcritical thinking
Soft Skills
customer servicedetail orientationwritten communicationoral communicationadaptabilityinitiativeindependent decision making
Certifications
High School diplomaGED