Account Management Lead Associate
The Cigna Group
full-time
Posted on:
Location Type: Hybrid
Location: Honolulu • Hawaii • United States
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Salary
💰 $75,200 - $125,300 per year
Job Level
About the role
- Manage the day-to-day customer relationships for Accredo’s customers
- Ensure superior service and satisfaction for assigned businesses
- Resolve customer complaints by investigating problems and developing solutions
- Review performance metrics to promote client satisfaction and manage contractual requirements
- Collaborate with operational teams to ensure service delivery
- Present operational performance metrics to customers monthly or quarterly
Requirements
- Bachelor’s degree in related field or 3 to 5 years of experience
- Excellent PC skills including Microsoft Office and Internet experience
- Strong analytical and problem solving skills
- Excellent verbal and written communication and presentation skills
- Ability to travel overnight up to 20%
Benefits
- Health insurance
- 401(k)
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
analytical skillsproblem solving skillsperformance metrics
Soft Skills
customer relationship managementservice deliverycommunication skillspresentation skills
Certifications
Bachelor’s degree