The Cigna Group

Customer Service Supervisor

The Cigna Group

full-time

Posted on:

Location Type: Hybrid

Location: Memphis • Florida • Tennessee • United States

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Job Level

Junior

About the role

  • Lead a team of 14 Customer Service Senior Representatives to deliver best‑in‑class service to patients, caregivers, manufacturers, and internal and external partners
  • Ensure operational excellence, support team development, and resolve complex service issues with a focus on quality, efficiency, and member satisfaction
  • Recruit, hire, onboard, and train team members to maintain a skilled and engaged workforce
  • Evaluate employee performance, provide coaching and feedback, conduct reviews, and recommend corrective actions when necessary
  • Motivate the team and cultivate a positive, inclusive, growth‑oriented environment
  • Take ownership of escalations and complex customer service issues, providing timely solutions and keeping senior stakeholders informed

Requirements

  • High School diploma or GED required
  • Ability to build and maintain effective relationships with internal and external stakeholders
  • Strong leadership, communication, and organizational skills
  • Passion for delivering outstanding service to members, clients, and providers
  • Proven track record of achieving KPIs and elevating service standards
  • 1–3 years plus of supervisory or team‑lead experience
  • Experience in healthcare, pharmacy benefits, or a related customer service environment
  • Familiarity with SAP systems, workforce management tools, and performance dashboards
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
supervisory experienceteam leadershipperformance evaluationcoachingKPI achievement
Soft Skills
communicationorganizational skillsrelationship buildingproblem solvingteam motivation
Certifications
High School diplomaGED