Customer Success Manager – Unit 42
Palo Alto Networks
Cyber SecurityTableau
Client Experience Manager
The Cigna Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $64,700 - $107,800 per year
Job Level
JuniorMid-Level
About the role
- Acts as the key point of contact for assigned health plans and high profile provider clients
- Facilitates Health Plan meetings to address escalated issues
- Collaborates with internal resources to resolve client issues
- Uses data and facts to identify and solve a range of problems for assigned health plans
- Delivers effective and time sensitive verbal and written communications to internal and external audiences
- Assesses the needs of our providers and defines and implements necessary changes to our provider services/management processes
Requirements
- Bachelor’s degree, preferred
- 2 years relevant client management experience preferred
- Experience in healthcare industry preferred
- Demonstrated communication (oral and written) and presentation skills
- Strong organizational, prioritizing, and analytical skills and ability to multi-task
- Strong customer service focus
- Demonstrated ability to interact with other departments/teams to resolve issues
- Ability to independently manage timelines and meet tight client deadlines
Benefits
- health-related benefits including medical, vision, dental
- well-being and behavioral health programs
- 401(k) with company match
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillspresentation skillsorganizational skillsprioritizing skillsanalytical skillsmulti-taskingcustomer service focusproblem-solvingcollaborationindependent management
Certifications
Bachelor's degree
