Customer Success Manager – Unit 42
Palo Alto Networks
Cyber SecurityTableau
VP of Customer Success
EAC Product Development Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • Minnesota • 🇺🇸 United States
Visit company websiteSalary
💰 $150,000 per year
Job Level
Lead
Tech Stack
CloudIoT
About the role
- Serve as a key member of the PTC Business Unit executive team, contributing to strategic planning and execution across all service functions.
- Define and refine our services portfolio to align with evolving market needs and customer demands.
- Develop long-range plans for service delivery excellence, customer retention, and recurring revenue growth.
- Oversee customer success initiatives and post-sales execution to ensure measurable outcomes and satisfaction.
- Own the full lifecycle of service delivery: project implementation, customer success, enablement, and support.
- Lead, mentor, and grow a high-performing team of service managers, project leaders, solution architects, and implementation specialists.
Requirements
- 10+ years of progressive leadership experience managing teams within enterprise software services, (preferably with PLM, IoT, AR, and cloud/SaaS platforms)
- Proven success managing P&L, building high-margin service offerings, and scaling delivery operations.
- Strong financial and analytical acumen — able to model, forecast, and drive profitable growth.
- Outstanding client-facing skills and the ability to influence stakeholders from the plant floor to the boardroom.
- Background in both technical delivery and strategic business development.
- Bachelor’s degree required (Business, Engineering, or related).
- MBA or equivalent experience preferred.
Benefits
- Medical insurance
- Employer Paid Short Term Disability
- Flexible PTO (take as you need, no accrual)
- Vision insurance
- Dental Insurance
- 401(k) Plan with Employer match
- Basic Life, AD&D, and Disability Insurance
- Employee Assistance Program
- Paid Holidays
- Eligible for bonuses
- Qualify for annual Company trip
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P&L managementfinancial modelingforecastingservice deliveryproject implementationcustomer successservice portfolio managementstrategic planninganalytical acumenbusiness development
Soft skills
leadershipmentoringclient-facing skillsstakeholder influenceteam managementcommunicationstrategic thinkingcustomer retentionproblem-solvingcollaboration
Certifications
Bachelor’s degreeMBA
