Customer Success Manager – Unit 42
Palo Alto Networks
Cyber SecurityTableau
Director, US CRM Commercial Strategy – Innovation
Zoetis
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $181,000 - $260,000 per year
Job Level
Lead
Tech Stack
PMP
About the role
- Architect and own the CRM strategy and roadmap
- Define, track, and deliver against clear KPIs
- Serve as the principal advisor and strategic partner to senior commercial leaders
- Ensure CRM strategy and innovation are integrated with the organization’s broader digital sales and service vision
- Champion the adoption and scaling of agentic AI solutions
- Build and sustain strong relationships with senior leaders across various departments
- Inspire, develop, and empower a high-performing team
- Oversee CRM platform operations
Requirements
- Bachelor’s degree in Business, Marketing, Information Systems, or related field
- Minimum 10 years’ experience in CRM strategy, commercial operations, or digital transformation
- Proven leadership experience in managing cross-functional teams and driving organizational change
- Experience with agentic AI, digital sales/service platforms, and CRM technologies (Salesforce preferred)
- Master’s degree (MBA or relevant field) preferred
- Certification in CRM platforms (e.g., Salesforce), change management, or project management (Agile, PMP) preferred
Benefits
- healthcare and insurance benefits beginning on day one
- a 401K plan with a match and profit-sharing contribution from Zoetis
- 4 weeks of vacation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
CRM strategycommercial operationsdigital transformationagentic AICRM technologiesSalesforceKPI trackingchange managementproject managementAgile
Soft skills
leadershiprelationship buildingteam developmentstrategic partnershiporganizational changeinspirationempowermentcommunicationcollaborationadoption champion
Certifications
Salesforce certificationchange management certificationproject management certificationPMP certification
