The Church of Jesus Christ of Latter-day Saints

Field Support Manager

The Church of Jesus Christ of Latter-day Saints

full-time

Posted on:

Location Type: Hybrid

Location: Salt Lake City • Utah • United States

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About the role

  • Leading operational support functions that enable the effective delivery of BYU-Pathway programs worldwide.
  • Managing a team of contractors and volunteers.
  • Serving as the primary operational owner for selected Field Support processes.
  • Understanding the BYU-Pathway Worldwide strategy and using this understanding in the creation, implementation, maintenance and stability of products, processes, policies, and procedures that enable the delivery of the BYU-Pathway Worldwide portfolio through the Field Operations Teams.

Requirements

  • Bachelor’s degree.
  • Experience managing operational processes in a complex, cross-functional environment.
  • Experience leading contractors, volunteers, or indirect-report teams.
  • Strong written and verbal communication skills.
  • Operational judgment: Ability to balance consistency with flexibility.
  • Coordination & influence: Comfortable leading work without direct authority.
  • Systems fluency: Comfortable working with enterprise systems (SIS, LMS, CRM) without need of being a technical developer.
  • Problem-solving: Calm, solution-oriented approach to ambiguity and constraints.
  • Cultural awareness: Sensitivity to global and local contexts.
  • Experience in higher education, student services, or global program operations.
  • Familiarity with student information systems and learning management systems.
  • Experience supporting distributed or international programs.
  • Experience working with volunteer-based organizations
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational processesprogram managementcross-functional managementproblem-solvingsystems fluency
Soft Skills
written communicationverbal communicationoperational judgmentcoordinationinfluencecultural awareness
Certifications
Bachelor’s degree