The Church of Jesus Christ of Latter-day Saints

Leader Support Specialist

The Church of Jesus Christ of Latter-day Saints

full-time

Posted on:

Location Type: Hybrid

Location: High Wycombe • United Kingdom

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Job Level

Senior

Tech Stack

CloudServiceNow

About the role

  • We are recruiting Support Specialists to support the growing Leader Member Support Department in the Europe North Area. The successful individuals will become a member of a small team integral to supporting the leaders serving in the Europe North Area.
  • - Acts as primary point of contact and serves as an advocate for ecclesiastical leaders in their assigned area and language (Bishops, ward and stake clerks).
  • - This support will be provided through a contact centre type of environment. Specialists will respond to calls, messages or emails received from leaders and provide education on new systems and processes as applicable. Seek to understand the leader challenges and analyse the best way to resolve all issues completely and timely with little help. (Answers may not always exist.)
  • - They are to use their knowledge, systems and help from the collaboration cloud (GSD and Area personnel) to resolve all issues.
  • - This involves resolving technical, processes and administrative enquiries via phone and email.
  • - Work with the Global Services Department (GSD) and Area personnel as needed.
  • - They are expected to provide complete resolution and show ownership with Christlike service. This is an individual contributor role.
  • - May assist in creating specific training and self- help material for them.
  • - Look for ways to improve processes and provide feedback to the Area Leader Support Manager.
  • - **Due to the nature of the work, this role requires flexibility, including later start times and some evening hours, as well as the ability to support team needs. **

Requirements

  • **Required**
  • - Legal right to work in the United Kingdom (required)
  • - Reside or be willing to relocate to within an hour's commute of the Area Office located in High Wycombe
  • - Strong commitment to the mission and values of The Church of Jesus Christ of Latter-day Saints and be worthy of a Temple Recommend.
  • - Foundation Degree or equivalent education in a post high school environment
  • - A minimum of 3 years of work experience in a field related to Customer relationship or Customer Experience, or combination of education and applicable experience for a total of 5 years.
  • - Strong listening skills to understand the customer’s needs and know how to help them.
  • - Good customer focused approach to finding solutions and working with leaders.
  • - Ability to provide feedback on processes to help make changes and improvements.
  • - To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment.
  • - Strong communication skill both written and spoken in English.
  • **Preferred**
  • - Knowledge of Church organization and leaders’ responsibilities an advantage
  • - Experience working in a contact centre or support environment preferred.
  • - Proficiency with Customer Relationship Management (CRM) tools; experience with ServiceNow is an advantage.
  • - Knowledge of Church structure, administrative functions, and interdepartmental collaboration is highly desirable.
  • - Strong communication skills in both written and spoken Portuguese and English preferred.
  • - Multilanguage is preferred including Portuguese, Nordic Languages, Baltic Languages

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer relationship managementCustomer experienceContact centre supportTechnical supportProcess improvementTraining material creationAnalytical skillsProblem resolutionMultilingual communicationAdministrative functions
Soft skills
Strong listening skillsCustomer-focused approachStrong communication skillsFlexibilityOwnershipAdvocacyCollaborationFeedback provisionCommitment to mission and valuesChristlike service
Certifications
Foundation DegreeTemple Recommend