The Church of England

IT Support

• Plan, execute, and report on complex, risk-based internal audit reviews across various National Church Institutions.
• Engage with senior leaders and stakeholders to understand their needs and provide effective assurance and advisory services.
• Manage the end-to-end audit process, ensuring timely delivery, adherence to budgets, and maintenance of quality standards.
• Lead technically complex assurance and advisory reviews, covering a range of processes and organizations.
• Develop and maintain strong relationships with senior managers, trustees, and decision-makers to facilitate constructive engagement.
• Produce high-quality written reports and present audit findings confidently and proportionately to various audiences.
• Contribute to audit planning and strategy, including audit needs analysis, audit universe identification, and annual audit plan development.
• Exercise sound professional judgment and analytical skills to interpret complex data and draw practical, evidence-based conclusions.
• Stay updated with industry best practices and emerging trends in internal audit and risk management.

Internal Audit Manager

People Operations

• Manage user access and permissions for people and data systems, ensuring appropriate access controls are maintained.
• Review new positions within the People System, approving or rejecting requests in line with agreed processes and governance standards.
• Maintain department and position data, ensuring organisational records are accurate, consistent and up to date.
• Support data collection and data entry processes across internal systems.
• Ensure data accuracy, consistency and completeness across internal platforms.
• Perform regular data cleansing and validation checks to maintain data integrity.
• Support data governance activities, including assisting with the implementation of data policies and compliance procedures.
• Handle sensitive and confidential information appropriately at all times. in line with information governance, data protection and security policies.
• Provide day‑to‑day administrative support to the People Systems team or wider department.
• Respond to ad‑hoc administrative requests to support the smooth and efficient operation of the team.
• Work supportively and sensitively with colleagues, assisting them to adopt new or unfamiliar systems, processes or solutions.
• Attend team meetings and contribute to shared objectives and continuous improvement activities.

People System Support Administrator

Data Analyst

• Lead the collection, interrogation and interpretation of data relating to service performance, customer behaviour and customer needs.
• Track and monitor engagement with all elements of the service (portal analytics, regional adviser activity, events, communications), identifying trends and potential areas for action.
• Design and manage regular customer feedback mechanisms across all touchpoints, ensuring integration with Housing and Pensions insight activity.
• Commission research into customer needs (or draw on existing research), synthesising findings into clear recommendations.
• Develop dashboards, reports and insight products that support decision making at all levels of the organisation.
• Understand and manage data flows underpinning the portal and wider service, ensuring a complete and accurate view of each customer’s journey.
• Identify data gaps and lead plans to address them, enabling a more holistic understanding of service impact.
• Act as the team’s internal data protection lead, ensuring compliance with NCI policies, appropriate legislation (e.g. GDPR and PECR) and evolving best practice. This will involve close liaison with the NCI’s data governance team.
• Instigate privacy assessments in response to system changes and ensure retention and deletion rules are applied consistently.
• Maintain documentation of data protection compliance measures, escalation paths, and data sharing controls.
• Responsible for administering the appropriate tools to gather and maintain operational data, informing improvements to these supported by technology and communications colleagues .
• Work with Digital manager and wider team to ensure accurate data capture and identify ways to improve data integrity.
• Develop and maintain the insight roadmap, ensuring alignment with service priorities
• Recommend research activity and data improvement plans to the Head of Customer Service.
• Work with the Digital Manager to embed analytics tools within the portal and ensure data is captured consistently and accurately.
• Support the Performance Manager in developing KPIs, impact frameworks and performance reporting cycles.
• Ensure insight and data is delivered on time, in the right format, and to the right audiences.
• Work closely with the Head of Customer Service and Regional Advisers to ensure feedback loops are strong and representative.
• Collaborate with the Communications Officer to support audience segmentation and insight driven content planning.
• Partner with Business Operations and Systems teams in Housing and Pensions to ensure integrated insight across the wider customer ecosystem.
• Provide briefings and updates to senior leaders and governance forums.
• Build strong relationships with NCI Data Services to ensure alignment with organisational standards.
• Monitor system performance, user feedback and engagement data to drive iterative improvements.
• Stay abreast of industry trends, research methods and emerging technologies
• Adapt analytical methods in line with best practice and evolving tools.

Insight and Data Analytics Lead

Human Resources

• Support the collaborative development and deployment of new and revision of existing ministerial HR policies
• Undertake research and analysis in support of ministerial HR policy development
• Act as Clerk for AGTAWM, working with the Chair and the Ministry HR Lead
• Provide support to projects led by others

HR Policy Officer

Project Manager

• Support the Senior Contract Manager to provide oversight, management and reporting
• Manage supplier relationships for all supplier contracts in the National Safeguarding Team
• Provide project management for the Redress Scheme.
• Manage and track the overall contract management and project plans, identifying risks and issues, and collaborating with the Senior Contract Manager and the team.
• Escalate any risks and issues, recording and managing actions, decisions, dependencies, and opportunities with the Senior Contract Manager
• Coordinate the development of contract management guidelines and ensure their implementation.
• Oversee the delivery of contract communication plans, ensuring effective and timely communication.
• Monitor contract performance, escalate any difficulties, and maintain positive supplier relationships.
• Utilize project management tools to proactively track deliverables and ensure timely completion.
• Implement and maintain systems for efficient planning and scheduling of project activities.
• Prepare regular reports for governance bodies.
• Ensure compliance with relevant NCIs policies, procedures, and change control protocols.
• Engage with operational stakeholders, build relationships, and maintain effective communications.
• Ensure alignment with survivor engagement protocols and terms of reference across the team.
• Coach and provide guidance to junior team members, fostering a supportive work environment.
• Responsibility for the invoice management process and reporting, identifying and escalating issues.
• Develop and maintain networks internally and externally, including national networks.
• Participate in relevant internal and external working groups/projects, services, and initiatives to provide information, advice, and support.
• Proactively engage with NST staff and project teams, including Contract Monitoring and governance group members as well as subject matter experts, on a variety of topics.