The Christ Hospital Health Network

Technical Project Manager

• Project Manager role will report into Enterprise Performance and directly to the Executive Director.
• Lead and facilitate projects that are moderate in size and scope to improve the Networks delivery of care, business and operational processes.
• Work closely with Network executive sponsors to define, plan, execute and manage projects.
• Manage budget and staff of moderate size and lead aspects of organizational change.

IT Project Manager

Call Center Representative

• Answers incoming telephone calls, schedules appointments and directs incoming call questions appropriately through a warm transfer or EPIC electronic medical record (EMR) messaging functionality to the appropriate staff.
• Performs phone system/answering service functions.
• Responds to patient, prospective patient, legal guardian and POA in a courteous, friendly manner.
• Manages daily patient and physician scheduling. Schedules for all patient visits to optimize patient satisfaction, provider template utilization and treatment room utilization.
• Obtains, records, and updates personal and financial patient information per Medicare, State and Federal guidelines. Must stay abreast of current insurance rules and policies.
• Manages various work queues in EPIC EMR as needed. Verifies referrals and performs pre-certifications as appropriate.
• Types, mails and faxes correspondence as needed, including patient letters, new patient paperwork, etc.
• Prepares patient material/handouts as needed. Order office supplies and maintains a clean area.
• All other duties as assigned.

Call Center Specialist

Analyst

• System Analysis, Development, Build, and Implementation for Epic Cadence, Prelude, Referrals, and RTE
• Provide End-User Support for Registration, Billing, and Practice Management Adoption
• Develop, Support, and Maintain Documentation, Policy and Procedures
• System Testing and Acceptance
• Project Management
• Development and implementation of Revenue Cycle Best Practices

Epic Applications Analyst – Patient Access

Manager

• Facilitation of continuity of care across the healthcare continuum
• Act as a navigator and advocate for better health outcomes for patients
• Responsible for managing high risk patients with multiple comorbidities
• Develop and monitor health promotion, disease management, care coordination and utilization management
• Develop care plans in conjunction with the care team
• Facilitate care transitions after a hospital admission

IT Project Manager

Call Center Specialist

Epic Applications Analyst – Patient Access

Care Manager – RN, Ambulatory