The Christ Hospital Health Network

IT Support

• The Information Technology Physician Liaison is a subject matter expert working with providers to optimize use of electronic health record (EHR) and other clinical technologies.
• Providing ongoing and just-in-time Epic clinical training and associated support so that clinicians have a detailed understanding of the application.
• Advocating system changes that enhance clinical usage, provide business value and align with TCHHN goals.
• Triaging, troubleshooting and problem resolution for the IT systems.
• Assessing and evaluating incoming provider calls, taking prompt action to resolve the issue.

IT Physician Liaison

Student Success Coach

• Coach students to support their success by asking intentional and strategic questions that empower the student to build on his/her strengths, establish goals, explore, and identify the most impactful and relevant solutions, and pave a clear path to success.
• Guides matriculated students in multiple areas, as needed, including utilizing resources to navigate academic plans, course options and schedules, and use of electronic and other resources pertaining to registration and college success.
• Build and sustain meaningful coaching relationships across the student lifecycle, with a focused commitment to supporting at-risk populations and advancing student retention and success outcomes.
• Collaborate with Program Chairs through the Early Alert system by meeting regularly to review student progress, discuss at-risk students, and align on program logistics and targeted interventions to support student success.
• Collaborate across various departments to design, enhance, and deliver resources, programs, and services that promote student achievement and engagement.
• Implement and support strategic at-risk advising initiatives aligned with institutional priorities and the College’s strategic plan, contributing directly to improved student persistence and retention.
• Communicates effectively with students across multiple platform (in-person, Teams, phone, text, email), delivering accurate information and timely support.
• Communicates with, provides interventions for, and monitors responses of students who have received course progress notifications, early alerts, and other early indicators of at-risk behavior that could threaten their ability to persist.
• Provides and supports student-centered activities/events that may include open houses, tours, orientation activities, graduation, and other celebration ceremonies.
• Works variable schedule if needed, including occasional evenings.
• Performs other duties as assigned.

Manager

• Serve as a clinical care management resource for providers and clinical teams
• Maintain an assigned caseload in accordance with departmental policies
• Identify, enroll, and manage patients in Transitions of Care and Chronic Disease Management programs
• Utilize Motivational Interviewing techniques to engage and activate patients in self-management of chronic conditions
• Conduct comprehensive assessments to identify clinical, psychosocial, and social determinants of health
• Develop, implement, and review individualized care plans in collaboration with the care team
• Perform medication reconciliation and teach-back to ensure patient understanding and adherence
• Coordinate care transitions following inpatient or emergency department encounters to promote continuity of care
• Collaborate with PCPs, specialists, hospitalists, and other providers to implement patient-centered care plans
• Conduct patient outreach per established protocols and document appropriately in the electronic medical record
• Identify, initiate, and track referrals to internal services and community resources
• Educate patients on self-management strategies to improve health outcomes
• Assist patients with advance care planning, including completion of advance directives
• Document all patient and care team interactions in the electronic medical record
• Partner with providers and clinical staff to ensure clinical quality remains a priority throughout the care continuum
• Participate in clinical quality initiatives and support implementation of evidence-based best practices
• Collaborate with professional colleagues and community agencies to promote best practices in care management
• Coordinate with physician leadership to develop strategies for managing high-risk patient populations
• Monitor utilization of healthcare resources and promote appropriate, efficient use
• Contribute to the development of office workflows and care standards for preventive services and chronic disease management
• Lead through influence and role modeling effective nursing practice, customer service, and innovation
• Ensure safe practices and report quality or safety concerns promptly
• Deliver the highest level of customer service with a focus on putting patients first
• Promote excellence in healthcare delivery for patients and families
• Engage patients and coworkers in a respectful, positive, and professional manner
• Demonstrate respect and sensitivity to cultural and individual differences
• Facilitate a seamless patient experience through effective coordination with patients, families, and the care team
• Ensure complete, accurate, and timely documentation in the electronic medical record
• Effectively utilize electronic tools and population health platforms to deliver evidence-based care
• Design and support workflows using the electronic medical record, registries, and population management software
• Collect, monitor, and analyze data related to patient outcomes
• Participate in performance improvement initiatives leveraging electronic health record data
• Perform other duties as assigned

Care Manager, RN

Analyst

• Responsible for facilitating the concerted efforts of the Team to achieve and sustain desirable levels of customer service.
• Ensures accuracy of patient information for authorizations, estimates, and patient assistance efficiently.
• Works in an integrated, harmonious manner with other team leads, departments, and managers.
• Serves as a mentor and role model for fellow team members through demonstrating an outstanding work ethic.
• Maintains access to resources and insures that accounts are complete and secure.
• Leads team to collect necessary insurance benefit and clinical information to properly authorization ordered services with the insurance company.
• Supports insurance and benefit verification, pre-certification, and pre-authorization processes.
• Determines when the patient is under-insured so additional funding sources can be evaluated and applied.

IT Physician Liaison

Student Success Coach

Care Manager, RN

Cost Estimate Analyst Lead