The Christ Hospital Health Network

Call Center Representative

• Answers incoming telephone calls, schedules appointments and directs incoming call questions appropriately through a warm transfer or EPIC electronic medical record (EMR) messaging functionality to the appropriate staff.
• Performs phone system/answering service functions.
• Responds to patient, prospective patient, legal guardian and POA in a courteous, friendly manner.
• Manages daily patient and physician scheduling.
• Schedules for all patient visits to optimize patient satisfaction, provider template utilization and treatment room utilization.
• Obtains, records, and updates personal and financial patient information per Medicare, State and Federal guidelines.
• Must stay abreast of current insurance rules and policies.
• Manages various work queues in EPIC EMR as needed.
• Verifies referrals and performs pre-certifications as appropriate.
• Types, mails and faxes correspondence as needed, including patient letters, new patient paperwork, etc.
• Prepares patient material/handouts as needed.
• Order office supplies and maintains a clean area.
• All other duties as assigned.

Call Center Specialist

Marketing

• Develop and execute marketing strategies for The Christ Hospital’s Heart & Vascular Institute (HVI)
• Work directly with marketing leadership and clinical stakeholders to increase awareness and drive patient acquisition
• Strengthen internal engagement across the health network
• Balance high-impact external marketing with engaging internal messaging
• Collaborate with HVI and marketing leadership in planning content calendars and strategic message development
• Implement omni-channel marketing plans including advertising, PR, digital and social campaigns, CRM, and community education
• Manage ongoing internal communication initiatives including newsletters and employee campaigns

Marketing Specialist

Manager

• The primary duties of this position involve facilitation of continuity of care across the healthcare continuum.
• This role acts as a navigator and advocate for better health outcomes for patients served by the primary care physician.
• The Care Manager is responsible for managing high risk patients with multiple comorbidities or at high risk for hospital admission or readmission.
• This will include developing and monitoring health promotion, disease management, care coordination and utilization management.
• The Care manager will develop care plans in conjunction with the care team to implement interventions that assist moving the patient toward optimal health.
• The Care manager will facilitate care transitions after a hospital admission to ensure the patient has a seamless experience and well coordinated care.

Care Manager, RN – CBO Care Management

Counselor

• Obtains accurate patient demographics and insurance information to be used for billing and reimbursement purposes
• Collects funds for co-insurance, co-pay, and deductible.
• Responsible for educating patients and designated individuals on their rights and responsibilities as a patient and or guarantor, as well as securing all federal and state mandated forms (i.e., self-pay forms, Joint Commission, HIPAA, Advance Directives, waivers, Advance Beneficiary Notices, Medicare Secondary Payer Questionnaire, etc.).
• Seek financial assistance necessary
• This person will also be responsible for keeping a detailed spreadsheet of the patient assistance information.
• Educate patients about their insurance benefits, including how much of the annual deductible has been paid, the difference between copayments and coinsurance, and any benefit caps in place. Explains the total cost of the planned treatment, the patient's out-of-pocket expense, and the practice's payment policies.
• Obtains the applications for patients and helps them file them.
• Attends staff meetings and completes mandatory in-services and requirements and competency evaluations on time.
• Performs other duties as required and completes all job functions as per departmental policies and procedures.

Financial Counselor Associate

Financial Planning and Analysis

• Support Budget process efficiently and to its successful completion; Support Leaders and Department Managers during the entire process in a manner that allows them to complete budgets that align with the Network objectives.
• Maintain systems in terms of updating and auditing Financial data, reporting development, and setup of Budget / Projection modeling.
• Maintain and Oversee Workforce Management related systems and reporting including Department Level Staffing Productivity
• Design, Review, Analyze and Distribute Monthly Financial results to Management. Present and discuss reports with various administrators and users.
• Frequent communication with Leaders/Managers or other various Administrators on Financial results. Focusing on those areas with significant variances and supporting them as needed to achieve their budget goals. Identify and communicating opportunities / risks that could impact the financial condition of the organization.
• Provide System and Financial training to Managers with budget responsibility to ensure proper understanding of their financial role/responsibilities. Training includes on boarding of all new budget managers as well as continued training for current users.
• Prepare Adhoc reporting and work on projects with key members of organization as needed

Call Center Specialist

Marketing Specialist

Care Manager, RN – CBO Care Management

Financial Counselor Associate

Senior Budget Analyst