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IT Physician Liaison
The Christ Hospital Health NetworkInformation Technology Physician Liaison optimizing electronic health records for providers. Providing clinical training, troubleshooting IT systems, and advocating for clinical usage improvements.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in optimizing Electronic Health Record (EHR) systems and clinical technologies, with a strong ability to translate clinical needs into effective technology solutions. Proficient in providing training and support to clinicians while managing multiple requests and fostering trust with healthcare providers.
Highest-signal resume keywords
Electronic Health Record (EHR) SystemsClinical WorkflowsProblem-SolvingClear CommunicationClinical Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical DegreeClinical Education ExperienceUnderstanding of Clinical WorkflowsTechnology Solutions TranslationTicketing SystemsClinical Communication ToolsSpeech Recognition SolutionsAmbient Documentation TechnologiesGenerative Artificial IntelligenceClinical Decision Support Tools
Soft Skills
Problem-Solving AbilityCritical ThinkingClear CommunicationTrust BuildingTeaching and Coaching Skills
Tools & Technologies
EHR SystemsTicketing SystemsSecure Messaging ToolsVoice-to-Text SolutionsRemote Support Tools
Industry Keywords
Clinical LiaisonHealthcare TechnologyInpatient SettingsAmbulatory SettingsVirtual Support Workflows
About the role
Key responsibilities & impact- The Information Technology Physician Liaison is a subject matter expert working with providers to optimize use of electronic health record (EHR) and other clinical technologies.
- Providing ongoing and just-in-time Epic clinical training and associated support so that clinicians have a detailed understanding of the application.
- Advocating system changes that enhance clinical usage, provide business value and align with TCHHN goals.
- Triaging, troubleshooting and problem resolution for the IT systems.
- Assessing and evaluating incoming provider calls, taking prompt action to resolve the issue.
Requirements
What you’ll need- Entry level clinical degree required (RN, PT, OT, ST, etc.)
- 1 year minimum clinical/education experience strongly preferred
- Strong understanding of clinical workflows across inpatient and/or ambulatory settings
- Ability to translate clinical needs into technology solutions
- Experience with or ability to learn Electronic Health Record (EHR) systems
- Experience with or ability to learn Ticketing and issue management systems
- Experience with or ability to learn Clinical communication and secure messaging tools
- Experience with or ability to learn Speech recognition / voice-to-text solutions
- Experience with or ability to learn Ambient documentation technologies
- Experience with or ability to learn Generative artificial intelligence
- Experience with or ability to learn Clinical decision support and analytics tools
- Experience with or ability to learn Scheduling and call routing / dialing systems
- Experience with or ability to learn Remote support tools and virtual support workflows
- Strong problem-solving and critical thinking ability
- Clear, concise communication with clinicians and leadership
- Ability to work under pressure and manage multiple requests simultaneously
- Ability to build trust with providers and staff
- Skilled in teaching, coaching, and influencing behavior change
- Comfortable supporting clinicians with varying levels of technical proficiency.
Benefits
Comp & perks- Providing ongoing and just-in-time Epic clinical training and associated support so that clinicians have a detailed understanding of the application at an operational level, to provide optimal patient care.
- Advocating system changes that enhance clinical usage, provide business value and align with TCHHN goals
- Triaging, troubleshooting and problem resolution for the IT systems, including in-depth application troubleshooting and problem resolution with the assistance of the TCHNN IT teams.
- Assessing and evaluating incoming provider calls, taking prompt action to resolve the issue.