The Center for Family Support Inc.

QA Engineer

• Audit/review department, program and agency business practices, both planned and unannounced
• Review results of internal audits/reviews with administrative staff, provide technical assistance for correction and document all
• Conduct follow-up program reviews
• Support other agency departments in understanding and following regulations and best practices
• Occasionally conduct investigations of allegations, incidents and corporate compliance issues according to OPWDD and/or OMIG
• Conduct interviews, examine documents, collect evidence, and write reports concerning allegations of abuse and/or other incidents requiring investigation
• Complete any needed follow up tasks relating to investigations
• Provide, implement, and monitor recommendations as a result of investigations and audits to ensure follow-through, as assigned
• Participate on agency committees as needed
• Carry out tasks as delegated by supervisor(s)
• Position requires flexible hours; off hours on-call responsibilities; and travel to all agency sites as needed

Quality Assurance Specialist

Program Manager

• Responsible for a caseload of individuals receiving Self-Directed Services.
• Participate in Life Plan reviews and team meetings to represent the FI agency and ensure compliance and satisfaction.
• Liaison between the families, staff, brokers and the agency departments of Finance, HR and Payroll.
• Request, receive, review, and ensure compliance of all required documents to justify self-directed services such as Life Plans, LCED, DDP2, Justification forms, Staff Action plans.
• Review invoices and employee time and approve once quality and program standards are met.
• Review staff action plans, monthly notes and broker invoices and approve once quality and program standards are met.
• Meet regularly with Brokers to ensure that they are meeting the needs of the individuals/families and agency guidelines.
• Identify and report any compliance or quality issues.
• Communicate regularly with individuals/families to promote satisfaction with the services.
• Perform other related duties as assigned.

FI Program Manager

Vice President

• Lead the daily operations of the Compliance and Quality Assurance functions across NY and NJ.
• Provide leadership and supervision to QA staff by overseeing compliance and quality training development and delivery, mentoring investigative and audit practices, and ensuring all training materials and resources reflect current, SVP-Chief Compliance & Risk Management Officer-approved policies and regulatory requirements.
• Direct operational components of incident management, including documentation and follow-up in IRMA, NJIRMS, and internal QA systems.
• Oversee internal investigations and ensure compliance with regulatory standards.
• Ensure all investigations meet regulatory requirements and internal standards, escalating high-risk matters to the SVP-Chief Compliance & Risk Management Officer.
• Support the operational functioning of Incident Review Committees (IRC) and Human Rights Committees (HRC), ensuring recommendations are tracked to closure.
• Lead internal audit schedules including program audits, desk reviews, and unannounced visits.
• Lead implementation and monitoring of CQL accreditation plans.
• Oversee development and evaluation of the organization’s CQI plan.
• Direct the development of dashboards, KPIs, and trend analyses.

VP of Quality Enhancement

Director

• Reporting to the Chief Executive Officer, the Executive Director serves as the senior leader of CFS New Jersey.
• Provides strategic, operational, and administrative oversight for services supporting individuals with I/DD.
• Ensures effective delivery of high-quality, person-centered services while advancing the organization's mission and goals.
• Oversees all New Jersey operations, including Residential Services and Community Day Programs.
• Directs daily operations to ensure compliant, person-centered, and effective service delivery.
• Develops and monitors organizational systems, policies, and procedures.
• Advises and informs the Board regarding key issues, opportunities, and risks.