The Body Shop

Manager

• Maintenance of Core Range Plan, with addition of NPD, Gifts, LE (supported by NPD manager)
• Running Reports to support Key Insight and Analysis
• System accuracy on all core product attributing
• Support Commercial Manager with Global Trading calendar, ATS and stock opportunity requirements
• Support Commercial Manager with COG change feedback to sourcing (and ad hoc on NPD COGs)
• Work closely with Commercial pricing team to enable accurate credits for trading offers and promotions
• Assist NPD Manager with Trading stock management and analysis to support business cases as needed
• Supporting Commercial Manager with analysis on key Global commercial KPIs and areas including: Core Category insight, Most Loved Products and Product Lifecycles Assortment - SKU count size, Global Outlet Assortment, Market gaps vs assortment Global Commercial projects as required

Assistant Commercial Manager

Ecommerce

• Ensure all new products and promotional launches are executed and merchandised in accordance with the marketing calendar and according to best practice online
• Work closely with supply chain stakeholders to manage a strong stock availability online
• Collaborate with the customer marketing team to ensure timely sends of emails in line with product and promotional launches
• Ensure featured products are in stock and email calendar aligns with commercial opportunities
• Regular reporting and analysis of digital performance against top line KPIs from a sales perspective
• Identify customer funnel analytics, suggest improvements and identify opportunities for customer acquisition
• Work with our web development agency to raise and resolve any bugs
• Occasionally support our Customer Care manager monitoring and replying to customer queries during exceptionally busy/peak periods
• Research online trends of our bestselling product categories and regularly report on key insights discovered
• Support product launches and merchandising of non-direct digital channels (e.g. Amazon, LookFantastic etc), providing support, new product content, imagery and assets
• Day-to-day management of website content
• Administrative or other marketing support to assist with the efficient running of the department, as and when required
• Work closely with the finance team to keep purchase orders and invoices up to date
• Support commercial, global and marketing stakeholders and commercially driven insights to support trade

Assistant Commercial Manager

Ecommerce Executive