The Ardonagh Group

Team Manager

The Ardonagh Group

full-time

Posted on:

Location Type: Hybrid

Location: Southampton • United Kingdom

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About the role

  • Ensure the team’s client portfolio is managed efficiently, profitably, and in line with business objectives and timelines.
  • Drive performance across renewal income, new business generation, referrals, and compliance metrics.
  • Lead the implementation of a structured client contact strategy to strengthen relationships and retention.
  • Maintain oversight of the At‑Risk Register, supporting consultants with effective retention activity.
  • Work collaboratively with leaders across Health, Protection, GI and Everywhen to maximise growth opportunities.
  • Provide clear, supportive, and engaging day‑to‑day leadership for your team.
  • Conduct regular performance and development 1:1s with clear accountability.
  • Coach and mentor consultants, building their capability and confidence.
  • Play an active role in recruitment, onboarding, and ongoing training within the team.
  • Recognise, celebrate, and promote high performance and behaviours aligned with company values.
  • Support consultants in gathering deeper client insights to deliver comprehensive benefit solutions.
  • Embed a culture of customer excellence, ensuring strong ownership of client feedback and survey engagement.
  • Help drive improvements in NPS, eNPS, satisfaction and colleague engagement
  • Ensure accurate CRM (Maximiser) usage, including proactive pipeline management and accurate data input
  • Maintain a consistently strong compliance performance across the team
  • Role model adherence to professional, regulatory, and Group standards
  • Embed a culture where doing the right thing for the client is at the heart of team behaviour

Requirements

  • Demonstrable experience within Employee Benefits (PMI and/or broader EB knowledge is essential)
  • Demonstrable ability to lead, motivate and develop a team to achieve strong commercial results
  • Experience managing a client portfolio and all aspects of policy management
  • Excellent communication skills and a confident, engaging telephone manner
  • Strong organisational skills and the ability to work under pressure
  • A professional, proactive, and client‑centric approach
  • A growth mindset and a genuine passion for developing others
Benefits
  • Leadership development tailored to your growth
  • Opportunities to achieve additional professional qualifications (such as IF7 or GR1)
  • A collaborative culture where ideas and innovation are encouraged
  • Being part of a fast-growing business with a strong market reputation
  • A workplace that genuinely cares about wellbeing and long-term career progression
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client portfolio managementpolicy managementperformance metricsCRM usagepipeline managementdata inputcompliance performanceclient insightsbenefit solutions
Soft Skills
leadershipteam motivationcoachingmentoringcommunicationorganizational skillsclient-centric approachgrowth mindsetpressure management