Customer Service Executive
The Arch Company
contract
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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About the role
- Providing outstanding customer service and sales skills to a broad range of B2B customers.
- Managing contact with customers via phone and email and assisting them in finding suitable properties and answering questions within our agreed SLA.
- Investigating and resolving customer queries.
- Coordinating and confirming internal agents’ viewings.
- Working with other teams to deliver exceptional customer service.
- Logging and monitoring of customer queries.
- Ad-hoc administrative duties as required by the Team Leader.
- Learning our unique and diverse portfolio and going onto site monthly to assist with open days.
Requirements
- Ability to effectively interact and communicate with clients and team members, ensuring clarity and professionalism.
- Basic understanding of real estate principles, gained through either experience or academic studies
- Strong ability to manage multiple tasks, prioritise workload, and maintain accurate records.
- Capacity to absorb information and learn new processes rapidly, adapting to changing circumstances.
- Ability to work independently and use initiative to assist customers effectively, anticipating their needs and addressing issues promptly.
- Ensures all documentation and communications are accurate and thorough, reducing the risk of errors.
- Demonstrates a strong commitment to customer satisfaction, going above and beyond to meet client needs.
- Efficiently manages time to meet deadlines and handle multiple customer inquiries simultaneously.
- Ability to collaborate effectively with colleagues to achieve common goals.
- Familiarity with customer service software, databases, and tools; comfortable using technology to enhance service delivery.
- Hunger to hit monthly targets and meet daily SLAs.
- Desirable
- Previous phone-based or customer facing role involving sales.
- Knowledge of Microsoft Office, particularly Excel and Outlook.
- Previous experience using a helpdesk such as Zendesk, Babble etc.
- (Training on all our systems, products and services will be provided.)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
real estate principlescustomer service skillssales skillsadministrative dutiesrecord keepingtask prioritizationproblem resolutioninformation absorptioninitiativetarget achievement
Soft Skills
communicationcustomer satisfactiontime managementcollaborationadaptabilityprofessionalismclarityindependencecommitmentmulti-tasking