The Arch Company

Manager

• Work alongside the Heads of Asset Management to deliver strategic plans across large, diverse portfolios.
• Own key asset‑level metrics such as rent roll, ERVs, and occupancy.
• Oversee day‑to‑day estate management activities to ensure operational excellence.
• Build strong relationships with customers to drive growth and satisfaction.
• Work with Finance and Credit Control to resolve arrears challenges.
• Manage the asset life cycle to ensure timely and effective returns to market.
• Deliver value‑add initiatives including regears, surrenders, re‑lettings and ad‑hoc transactions.
• Partner with the leasing team on complex deals involving capex and planning.
• Support acquisitions and disposals with data‑driven insights and recommendations.
• Liaise with external valuers and represent The Arch Company at local BIDs and stakeholder groups.
• Collaborate with Property Management to ensure smooth day‑to‑day operations.

Asset Manager

Customer Support

• Providing outstanding customer service and sales skills to a broad range of B2B customers.
• Managing contact with customers via phone and email and assisting them in finding suitable properties and answering questions within our agreed SLA.
• Investigating and resolving customer queries.
• Coordinating and confirming internal agents’ viewings.
• Working with other teams to deliver exceptional customer service.
• Logging and monitoring of customer queries.
• Ad-hoc administrative duties as required by the Team Leader.
• Learning our unique and diverse portfolio and going onto site monthly to assist with open days.

Asset Manager

Customer Service Executive