Operations Manager
Tharaldson Hospitality Management
full-time
Posted on:
Location Type: Office
Location: Rancho Cucamonga • California • United States
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Salary
💰 $71,000 - $76,000 per year
Job Level
About the role
- Monitors and ensures compliance with all guidelines for operations
- Conducts monthly department meetings to review new procedures and solicit input from all employees
- Handles and provides resolution to guest complaints and employee issues
- Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures
- Answers inquiries pertaining to hotel policies and services
- Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines
- Ensures property hiring practices comply with all state and federal requirements
- Performs functions of the General Manager in their absence
- Supervises work activities of housekeeping staff
- Provides training, including safety training and standard operating procedures to all housekeeping personnel as directed by management
- Ensures adherence to company quality standards by inspecting rooms, including deep cleans
- Distributes keys and work assignments to staff
- Addresses guest complaints regarding housekeeping service or equipment
- Assists General Manager in the selection of housekeeping personnel
- Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures
- Monitors linen and guest supply inventory
- Reports any maintenance repairs to maintenance staff; records repair information in maintenance log
- Completes follow-up on vacant or occupied rooms
- Assumes function of Housekeeper as necessary
- Takes control of lost and found items as appropriate
- All other duties as assigned
Requirements
- Preferably 1+ year of similar experience in Select Service or Extended Stay properties
- Brand Experience preferred.
- Knowledgeable in Inventories, Scheduling, and Ordering.
- Valid Driver’s License.
- Open Availability.
- Education Preferred of Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
Benefits
- Career advancement opportunities
- Employee discounts
- Competitive pay
- Daily Pay Option
- Flexible work schedule
- Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
- Paid Vacation
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
inventory managementschedulingorderingguest complaint resolutionemployee trainingquality inspectionmaintenance reportinghousekeeping procedureswage scale surveysstaff supervision
Soft Skills
communicationleadershipproblem-solvingorganizational skillsteam collaborationcustomer serviceadaptabilityconflict resolutionattention to detailtime management
Certifications
valid driver's licensehospitality management certificationsafety training certificationfirst aid certificationCPR certificationfood safety certificationhotel operations certificationcustomer service certificationleadership training certificationinventory management certification