Texana Bank

Communications

• Establish, grow, and maintain relationships with media outlets, celebrity personalities, podcasts, and strategic partners
• Search for new PR opportunities, innovative brand promotion strategies, and maximize positive exposure at the highest possible level
• Serve as the in-house expert in public relations, brand management, and celebrity partnership development
• Develop and execute comprehensive public relations strategies to enhance the bank's brand visibility and reputation
• Serve as the primary spokesperson for the bank, managing all media inquiries and press communications
• Create and distribute press releases, media kits, and other communication materials
• Identify, approach, and negotiate partnerships with celebrity personalities who align with the bank's mission and values
• Proactively identify and engage veteran-owned businesses and develop tailored banking solutions
• Work with the bank's team members to improve their on-camera presence and media skills through professional training
• Create comprehensive bank talking points and messaging frameworks for different audiences
• Ensure all communications comply with banking regulations and FDIC guidelines

Communications Manager

Brand Manager

• Developing and maintaining comprehensive brand style guides, including color palettes, typography, imagery styles, and design standards
• Overseeing all website design, development, and user experience to ensure brand consistency and optimal visual presentation
• Creating and managing all marketing collateral design, including brochures, flyers, business cards, presentations, and promotional materials
• Designing and/or working with the head of merchandise to create all branded merchandise and swag, including apparel (hoodies, shirts, hats), drinkware (koozies, cups), shipping materials, giveaway items, event materials (tents, table cloths, banners), company stationary (letterheads, business cards, etc), marketing materials (flyers, handouts, trifolds, etc) and other branded products
• Working with the Director of Ops, SME sales team leaders, Member services leadership, and others to ensure all company and sales team member marketing efforts are visually on-brand and consistent across all mediums and platforms
• Managing relationships with external designers, agencies, and vendors to maintain quality standards and brand consistency
• Reviewing and approving all design work before production or publication to ensure brand compliance
• Conducting regular brand audits across all marketing materials and touchpoints to identify inconsistencies and opportunities for improvement
• Maintaining an organized digital asset management system for all brand materials, logos, templates, and design resources
• Collaborating with marketing teams to understand campaign objectives and translate them into compelling visual executions
• Creating and updating templates for consistent internal and external communications
• Managing the evolution of brand visual identity while maintaining core brand elements and recognition
• Overseeing photo and video content creation to ensure alignment with brand aesthetic and messaging
• Developing design briefs and creative direction for all design projects
• Ensuring accessibility and usability standards are met in all digital designs
• Managing brand quality control across all printed and digital materials
• Ensuring all brand marketing is compliant
• Staying current with design trends and best practices while maintaining brand authenticity

Payroll

• Administer end-to-end payroll processing for a multi-state workforce, ensuring accuracy and compliance with federal and state regulations.
• Interpret and apply complex commission plans and compensation agreements for mortgage professionals.
• Maintain detailed records of compensation adjustments, bonuses, and overrides.
• Collaborate with Finance and HR teams to align payroll with organizational goals and P&L statements.
• Reconcile payroll transactions with accounting systems and assist in financial reporting.
• Provide expert-level support to employees regarding payroll inquiries, deductions, and earnings.
• Monitor legislative changes affecting payroll and ensure timely updates to processes and systems.

Mortgage Payroll Processor

Business Development Rep

• The Mortgage Business Development Representative plays a vital role in driving Texana Bank’s growth

Mortgage Business Development Representative

Operations

• Manage day-to-day branch operations to ensure efficiency, accuracy, and compliance with company standards
• Oversee timecard review and approval, ensuring accurate payroll processing and adherence to scheduling policies
• Coordinate with processing, underwriting, and sales teams to streamline pipeline activities and resolve operational issues
• Monitor loan file workflows to support timely closings and reduce bottlenecks
• Track and report branch performance metrics and escalate operational concerns as needed
• Maintain internal controls over document retention, client files, and system usage
• Act as liaison between branch staff and corporate departments (HR, IT, Compliance, etc.)
• Support training, onboarding, and ongoing development of operational team members
• Assist branch leadership with audits, vendor relations, and resource planning
• Ensure the physical and digital work environment meets company standards for productivity and data security

Mortgage Branch Operations Manager

• Prepare closing documents in accordance with loan terms, investor guidelines, and applicable state and federal regulations
• Review final loan documentation for completeness, accuracy, and compliance prior to closing
• Confirm closing conditions have been met and coordinate funding requests with appropriate departments
• Communicate with title companies, escrow agents, attorneys, and internal departments to confirm closing details and resolve issues
• Ensure timely and compliant delivery of closing packages to appropriate parties
• Maintain detailed records and update loan origination system with final closing status
• Monitor workflow timelines to ensure closings are completed within designated schedules
• Assist with post-closing and audit requests as needed
• Stay informed of changes in lending regulations, investor requirements, and internal policy updates
• Partner with the Mortgage Compliance Manager to address risk mitigation and ensure adherence to all regulatory expectations
• Reports to Mortgage Compliance Manager

Mortgage Loan Closer

Manager

• Supervise and manage daily operations of the Loan Production Office (LPO), ensuring efficiency and productivity.
• Oversee a team of at least two full-time LPO employees or the equivalent; mentor and coach employees for performance and development.
• Lead hiring and firing decisions and conduct regular business planning and sales strategy meetings with LPO employees.
• Maintain open-door policy; ensure employees comply with compliance training and continuing education requirements.
• Drive mortgage loan product sales indirectly by supporting staff and developing relationships with prospects, customers, and referral partners.
• Educate customers on mortgage loan process, products, pricing, and payment structures; assist in structuring loans to meet customer needs.
• Monitor loan pricing management, report suspected fraud, and safeguard borrower non-public personal information.
• Assist in managing expenses, P/L, and overall business strategy to enhance branch success.
• Enforce non-producing manager restriction: prohibited from any loan origination activities.

Mortgage Branch Manager – Non-Producing

Marketing Operations

• Work in Marketing and closely with Call Center Operations teams to launch, execute and report on marketing programs supported by outbound and inbound call centers
• Develop and maintain scalable processes within the marketing and sales stack
• Translate marketing objectives into actionable programs for inbound and outbound contact center sales operations
• Own the preparation and execution of campaign tactics: promotions, emails, SMS, call center and customer lists
• Monitor campaign performance, analyze results and create regular internal and partner-facing reports
• Manage competing priorities on complex cross-functional projects and provide strong project management

Marketing Operations Coordinator, Mortgage Loans

Sales

• Educate new hires on mortgage education and Encompass through support and training sessions (virtual, recorded, and/or onsite)
• Actively support and promote Texana Bank's processes, procedures, and culture
• Stay abreast of industry, policy and product changes
• Drive profitability, monthly loan volume goals, and conversion metrics
• Ensure team members are held accountable to Company production, activity, and quality standards
• Ensure accuracy of loan data to mitigate quality issues
• Participate in development, documentation, training, and implementation of departmental policies and procedures
• Interview and hire new sales staff
• Provide other departmental leaders with written feedback to improve corporate operational efficiency
• Forecast departmental staffing needs based on projected workload
• Conduct annual performance reviews with direct reports
• Ensure compliance with Texana Bank's commitments
• Perform other duties as assigned