Community Manager – Social Listening
Approach Comunicação
Community Engagement Coordinator
Terradot
full-time
Posted on:
Location: 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Act as primary interface between Terradot and local communities, building trust and stakeholder alignment.
- Report to the SOP Manager and collaborate closely with ESG and Deployment teams.
- Design and implement a scalable community engagement strategy tailored to deployment regions.
- Serve as liaison with farmers, cooperatives, community leaders, NGOs, and government agencies.
- Organize community consultations, listening sessions, and townhall meetings to ensure informed participation and local buy-in.
- Maintain clear, organized documentation of all community engagements for carbon certifiers and auditors.
- Monitor local sentiment and proactively identify and mitigate risks of resistance, misunderstanding, or reputational damage.
- Assist in designing and implementing initiatives that create local value (education programs, environmental awareness, job creation).
- Generate periodic reports on engagement activities, stakeholder mapping, and field-level sentiment for internal and external use.
- Provide training and capacity-building to operational teams on respectful community interaction, cultural awareness, and communication.
- Support incident response protocols and ensure community grievances are recorded, investigated, and resolved transparently.
Requirements
- Bachelor's degree in Social Sciences, Public Relations, Sustainability, Anthropology, Environmental Management, or related fields.
- 3+ years of experience in community relations, stakeholder engagement, or sustainability.
- Deep understanding of rural and agricultural community dynamics in Brazil.
- Experience working with ESG frameworks and/or certification programs.
- Excellent communication, active listening, and conflict-resolution skills.
- Strong documentation and reporting capabilities.
- Ability to travel frequently and work closely with field operations.
- Fluent in Portuguese and English.
- (Nice-to-have) Experience in carbon markets, environmental certifications, or ERW-related projects.
- (Nice-to-have) Background in agribusiness, rural extension services, or development programs.
- (Nice-to-have) Familiarity with certification processes (e.g., Verra, Gold Standard, Isometric).
- (Nice-to-have) Experience working in startups or high-growth mission-driven companies.
