TerraCycle

Collections

• Proactively contact clients by phone/email to secure payments for overdue invoices, follow up on past-due accounts, and negotiate payment plans.
• Post customer payments, reconcile against bank deposits, and apply receipts to customer accounts.
• Reconcile customer accounts, resolve discrepancies, and clear uncollectible amounts.
• Investigate and resolve billing issues, disputed charges, and customer inquiries efficiently.
• Prepare reports on collection status, account aging, and payment progress for management.
• Maintain positive relationships with clients and internal teams.
• Maintain thorough documentation of all collection activities and financial transactions.
• Generate and send invoices, monitor incoming payments, and post cash receipts accurately.

Collections Specialist

Business Development Rep

• Identify and secure new partnerships for TerraCycle through proactive outreach as well as management of inbound partnership inquiries via email, web-conferencing, and phone
• Develop client-specific presentations highlighting TerraCycle’s programs and present virtually or in person (when possible) to potential new partners in conjunction with the local and global Business Development team
• Manage and move deals throughout the pipeline to finalization of contract
• Maintain records on accounts and update CRM system
• Keep up to date with legislature and trends across the recycling industry
• Collaborate with internal departments to find creative solutions for clients’ needs and improve internal processes
• Manage multiple projects and shifting deadlines
• Identify new, profit-generating opportunities for TerraCycle

Associate, Business Development – Programs

Customer Success Manager

• Develop and execute a comprehensive CRM roadmap that aligns with company growth goals
• Map the customer journey to identify key moments for intervention, from onboarding and activation to upsell and win-back strategies.
• Set a growth mindset within the team to continually add high-quality, new-to-file email addresses to our database.
• Define and track key performance indicators (KPIs) including email deliverability, open rates, CTR, conversion rate, churn rate, and incremental revenue, and use these to continuously refine and improve our CRM series and email campaigns with a focus on achieving revenue goals.
• Build advanced customer segments based on behavioral data, purchase history, and predictive modeling (e.g., RFM analysis).
• Oversee the deployment of high-impact campaigns across email, SMS and WhatsApp.
• Manage the CRM tech stack (Hubspot, Klaviyo, etc.).
• Establish a rigorous testing culture to optimize subject lines, content, send times, and offer structures.

Senior Manager, Email Strategy & CRM

Supply Chain

• Schedule, track, and monitor shipments to ensure on-time pickup and delivery
• Coordinate directly with carriers, freight providers, and third-party logistics partners
• Proactively address shipment delays, service disruptions, or documentation discrepancies
• Maintain visibility of transportation costs, timelines, and service performance
• Serve as the primary point of contact for shipment status updates and logistics inquiries
• Communicate professionally with customers, vendors, and internal teams
• Provide accurate and timely shipping quotes to Sales and Operations teams
• Develop and maintain an understanding of customer-specific requirements, pricing, and service expectations
• Prepare, review, and maintain transportation documentation including bills of lading and applicable compliance paperwork
• Ensure adherence to DOT regulations and company compliance standards
• Maintain accurate shipment records within ERP and carrier portals
• Identify opportunities to improve route efficiency and transportation productivity
• Support equipment tracking and maintenance coordination
• Recommend process improvements to enhance logistics performance and customer satisfaction
• Able to manage multiple shipments and stakeholders simultaneously

Logistics Coordinator

Community Manager

• Assist the team in organizing ideas in a convincing and compelling manner for a wide range of clients
• Work cross functionally with other departments to ensure deliverables for clients
• Support the development of client-ready marketing, communications, and sustainability recommendations for a portfolio of clients & potential clients

Community Engagement Intern

• Develop and execute a strategic plan and manage a healthy pipeline to achieve/surpass sales targets and expand TerraCycle’s offerings
• Conduct prospect research and identify key decision-makers across target industries.
• Perform high-volume outreach via email, phone, and conferences to engage potential clients.
• Maintain and update lead databases, ensuring accurate tracking of outreach efforts.
• Qualify inbound and outbound leads to determine potential business opportunities.
• Manage both company and client expectations
• Research and evaluate potential new partners
• Work with new partners on pricing & finalization of contracts
• Assess industry business and market trends to capitalize on emerging opportunities for business growth and understand the competitive landscape and how to differentiate TerraCycle business.
• Work collaboratively with team to pitch in to help where needed

Collections Specialist

Associate, Business Development – Programs

Senior Manager, Email Strategy & CRM

Logistics Coordinator

Community Engagement Intern

Manager, Business Development