TerminixSIS India

Customer Service Representative, Bilingual

TerminixSIS India

full-time

Posted on:

Location Type: Remote

Location: Florida • Tennessee • United States

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About the role

  • This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and expand relationships.
  • Provide a high-quality service experience that generates creative lead and direct selling opportunities.
  • Answers predominately routine inquires, resolves problems that may require deviation from standard operating procedures, and promotes new products/services to expand customer relationships.
  • Handles customer calls/correspondence for service, scheduling, and billing inquiries turning great service into revenue generating contacts.
  • Offers Home Inspection leads to all customers that qualify.
  • Identify the needs of current and new customers and offer products to close sells and generate revenue and commissions.
  • Cultivates and maintains on-going customer relationships.
  • Excellent verbal communication skills with ability to overcome objections and ability to de-escalate situations.
  • Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting.
  • Communicates with branch personnel to resolve service and scheduling issues.
  • Initiates outbound customer service calls for various campaigns.
  • Handles incoming calls from technicians to provide support.

Requirements

  • 1-2 years of customer service experience preferred
  • 1-2 years of phone sales experience preferred
  • Ability to use a computer
  • Basic knowledge of Microsoft Word, Excel, and Windows
  • Ability to type 35 wpm preferred
  • Good verbal, written, and interpersonal communication skills
  • Ability to overcome objections and problem solve
  • Ability to work in a fast-paced environment
  • Good problem-solving skills
  • Ability to work flexible schedule, including weekends and holidays
  • Must be dependable and consistently punctual for all scheduled shifts
  • A private home office/workspace suitable for working remotely during scheduled shift
  • Broadband internet (25Mbps download & 5Mbps upload speeds) with ability to hardwire via an Ethernet cable
  • Child / dependent care as necessary during the hours of scheduled shift
Benefits
  • Start Day 1 for Full-Time Colleagues - No Waiting Period!
  • Professional and Personal Growth
  • Multiple avenues to grow your career
  • Training and development programs available
  • Tuition Reimbursement benefits (for FT Colleagues)
  • Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
  • 401(k) retirement plan with company-matching contributions
  • Vacation days & sick days
  • Company-paid holidays & floating holidays
  • A company mindset that prioritizes health, safety, and flexibility
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicephone salesMicrosoft WordMicrosoft ExcelWindowstypingproblem solvinglead generationrevenue generationscheduling
Soft Skills
verbal communicationwritten communicationinterpersonal communicationobjection handlingde-escalationdependabilitypunctualityflexibilityrelationship buildingcreativity