Customer Support Specialist
Teramind
contract
Posted on:
Location Type: Remote
Location: Romania
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About the role
- Provide technical support to our customers
- Maintain high customer satisfaction while managing operational expectations
- Become a product expert and maintain a deep understanding of product functionality
- Evaluate and analyze issues & their impact to resolve or escalate tickets as needed
- Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies. Identify trends in support requests to help create long-term solutions.
Requirements
- Minimum 2 years of relevant experience as technical support/support engineer/customer support or in a similar role
- Experience with troubleshooting in Windows, Linux and MacOS
- Knowledge of cloud computing platforms (Azure, AWS, GCP)
- Good knowledge of working with ticketing systems
- Basic knowledge of SQL (PostgreSQL)
- Basic knowledge of servers
- A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills in English.
- Strong interpersonal skills and ability to work with customers & cross-functional teams.
- Has strong reading comprehension and attention to detail.
- Ability to translate intricate technical details to simple, understandable terms.
Benefits
- Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated.
- Competitive salary
- Career growth opportunities
- Flexible paid time off
- Laptop reimbursement
- Ongoing training and development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingWindowsLinuxMacOScloud computingAzureAWSGCPSQLPostgreSQL
Soft skills
thoughtful communicatorwritten communicationverbal communicationinterpersonal skillsattention to detailreading comprehensioncustomer servicecross-functional collaborationproblem-solvingtechnical translation