tentree

Part-time Customer Care Associate

tentree

part-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$21 per hour

About the role

  • Provide an outstanding customer experience across email, phone, live chat, and social media
  • Practice active listening to identify and acknowledge customer concerns, offering appropriate solutions to prevent escalation
  • Process order changes, manage out-of-stocks, and create/authorize returns, along with other tasks required to support smooth Customer Care operations
  • Educate customers on tentree products, materials, manufacturing practices, tree planting, and broader sustainability initiatives
  • Collaborate with warehouse partners to coordinate order processing and shipments, and initiate investigations with shipping carriers for lost or damaged parcels
  • Proactively identify areas for improvement and partner cross-functionally to support customer retention
  • Support administrative tasks and process improvement projects as needed

Requirements

  • 1+ years of relevant customer service experience
  • Familiarity with e-commerce platforms such as Gladly, Shopify, and NetSuite is an asset
  • Excellent verbal and written communication skills
  • Ability to handle confidential information with a high level of discretion and professionalism
  • Strong organizational and time management skills, with a high attention to detail
  • Able to work an average of 20 hours per week, with flexibility to increase availability during peak periods
  • Strong interpersonal skills, with the ability to work both independently and collaboratively
  • Positive attitude with a proactive, solutions-oriented approach
  • Willingness to learn and grow in a dynamic, fast-paced environment
  • Passion for environmental sustainability and a desire to make a meaningful impact
Benefits
  • A variety of time off programs including vacation, sick days and office closures
  • Employee discounts on tentree products
  • A spacious East Vancouver HQ
  • The opportunity to work remotely
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service experienceorder processingreturns managementactive listeningproblem-solvingtime managementattention to detail
Soft Skills
verbal communicationwritten communicationinterpersonal skillsorganizational skillsprofessionalismpositive attitudeproactive approachcollaborative workindependent workwillingness to learn