tentree

Customer Support

• Provide an outstanding customer experience across email, phone, live chat, and social media
• Practice active listening to identify and acknowledge customer concerns, offering appropriate solutions to prevent escalation
• Process order changes, manage out-of-stocks, and create/authorize returns, along with other tasks required to support smooth Customer Care operations
• Educate customers on tentree products, materials, manufacturing practices, tree planting, and broader sustainability initiatives
• Collaborate with warehouse partners to coordinate order processing and shipments, and initiate investigations with shipping carriers for lost or damaged parcels
• Proactively identify areas for improvement and partner cross-functionally to support customer retention
• Support administrative tasks and process improvement projects as needed

Part-time Customer Care Associate