TENEX.AI

Customer Success Manager

• Act as a trusted advisor to customers, ensuring they fully leverage TENEX’s MDR platform to meet their cybersecurity needs.
• Own the customer relationship post-sale, driving engagement, retention, and expansion opportunities.
• Develop and execute customer success plans, ensuring smooth onboarding and continued adoption of TENEX’s services.
• Serve as the voice of the customer, providing feedback to internal teams to drive continuous product and service improvements.
• Conduct regular business reviews with customers to assess security posture, provide insights, and align on future goals.
• Proactively identify risks and implement strategies to mitigate churn, ensuring high customer satisfaction.
• Collaborate cross-functionally with Sales, Product, Engineering, and Security Operations teams to deliver exceptional customer experiences.
• Educate customers on best practices, new features, and enhancements to maximize their security outcomes.
• Track and analyze customer usage data to identify trends, opportunities, and areas for improvement.
• Facilitate contract renewals and support expansion efforts in partnership with the Sales team.
• Travel as needed (10-15%) to meet with key customers and strengthen relationships.

Full-stack Engineer

• Design, develop, and deploy scalable and reliable backend services and APIs.
• Build and maintain responsive and user-friendly frontend applications.
• Collaborate closely with product, design, and other engineers to define and implement new features.
• Write clean, well-documented, and testable code.
• Participate in code reviews to ensure code quality and knowledge sharing.
• Troubleshoot and debug issues across the full stack.
• Contribute to the improvement of our development processes and tools.
• Stay up-to-date with the latest technologies and industry trends.
• Be proactive in identifying and solving technical challenges.

Software Engineer

DevOps Engineer

• Design, build, and maintain CI/CD pipelines for seamless deployment and automation.
• Develop infrastructure as code (IaC) using Terraform, Open Tofu, Ansible, or similar tools.
• Manage cloud environments (GCP, AWS, or Azure) to ensure high availability and scalability.
• Implement monitoring, logging, and alerting solutions to enhance system visibility.
• Collaborate with development and security teams to enforce DevSecOps best practices.
• Optimize system performance and cost efficiency through automation and tuning.
• Troubleshoot and resolve infrastructure and deployment issues in a timely manner.
• Ensure compliance with security and governance policies.

Customer Success Manager

Software Engineer

Senior DevOps Engineer