TENEX.AI

Customer Success Manager

• Develop and execute a comprehensive customer success strategy to drive customer satisfaction, retention, and expansion.
• Lead, mentor, and scale the Customer Success team to ensure world-class customer experiences.
• Establish key performance metrics to measure customer health and team effectiveness.
• Collaborate with Sales, Product, and Engineering teams to drive customer outcomes and influence product development.
• Serve as a trusted advisor to customers, helping them optimize their cybersecurity posture using TENEX solutions.
• Oversee onboarding, implementation, and training processes to accelerate time-to-value for customers.
• Identify upsell and cross-sell opportunities in partnership with the Sales team.
• Develop and refine customer success playbooks, processes, and best practices.
• Advocate for customer needs within TENEX and contribute to the company’s strategic growth.

Director, Customer Success

• Act as a trusted advisor to customers, ensuring they fully leverage TENEX’s MDR platform to meet their cybersecurity needs.
• Own the customer relationship post-sale, driving engagement, retention, and expansion opportunities.
• Develop and execute customer success plans, ensuring smooth onboarding and continued adoption of TENEX’s services.
• Serve as the voice of the customer, providing feedback to internal teams to drive continuous product and service improvements.
• Conduct regular business reviews with customers to assess security posture, provide insights, and align on future goals.
• Proactively identify risks and implement strategies to mitigate churn, ensuring high customer satisfaction.
• Collaborate cross-functionally with Sales, Product, Engineering, and Security Operations teams to deliver exceptional customer experiences.
• Educate customers on best practices, new features, and enhancements to maximize their security outcomes.
• Track and analyze customer usage data to identify trends, opportunities, and areas for improvement.
• Facilitate contract renewals and support expansion efforts in partnership with the Sales team.
• Travel as needed (10-15%) to meet with key customers and strengthen relationships.

Implementation Specialist

• Partner with the sales team to deliver technical expertise during pre-sales.
• Conduct product demonstrations, proof-of-concepts (POCs), and security assessments tailored to client needs.
• Understand and address security concerns, compliance requirements (e.g., GDPR, HIPAA, SOC 2), and risk mitigation strategies to drive deal closures.
• Meet and exceed individual and team sales targets, consistently achieving and surpassing assigned quotas.
• Collaborate with Customer Success managers to streamline onboarding of new clients.
• Review client security architectures and recommend best practices for AI-driven security deployments.
• Support incident response planning and contribute to developing operational tools, processes, and documentation to scale security operations.
• Represent TENEX at industry events, webinars, and conferences as a cybersecurity expert.
• Create high-impact content (e.g., whitepapers, case studies, blog posts) to educate the market on AI-driven security trends.
• Provide actionable customer feedback to influence product roadmap enhancements.
• Work with all TENEX teams to align on both customer and internal business needs.
• Share field insights to refine GTM strategies and operational workflows.
• Work closely with the marketing and technical teams to ensure cohesive messaging.
• Develop and maintain deep knowledge of Google Cloud & Microsoft Azure solutions, aligning with TENEX’s strategic partnerships to deliver integrated MDR offerings.

Customer Engineer

Security Analyst

• Execute all phases of the intelligence lifecycle: planning, collection, analysis, production, and dissemination.
• Track specific threat actors and groups. You will map their Tactics, Techniques, and Procedures (TTPs) using the **MITRE ATT&CK** framework to identify gaps in our current defenses.
• Monitor geopolitical events, industry trends, and the dark web to provide "big picture" briefings on how the threat landscape is evolving.
• Extract and validate technical Indicators of Compromise (IOCs) from malware reports and OSINT to ensure our blocklists are high-fidelity and low-noise.
• Assist in the proactive research, identification, and collection of threat intelligence from various sources, including open-source intelligence (OSINT), commercial feeds, and internal security data.
• Produce high-quality written reports, ranging from "Flash Alerts" for urgent threats to monthly blogs or executive summaries for leadership.
• Monitor and analyze vulnerability disclosures and exploit trends to provide initial insights into potential risks.
• Act as a bridge between technical teams (Incident Response) and non-technical stakeholders, translating complex exploits into business risk.

Senior Threat Intelligence Analyst

Artificial Intelligence

• Set Technical Strategy & Vision: Oversee the design and architecture of scalable, reliable, and secure systems that power our autonomous detection, RAG-backed investigation, and auto-remediation workflows.
• Design & Build the AI Layer: Power autonomous detection, RAG-backed investigation, and auto-remediation workflows.
• Develop and Productionize: large-scale LLMs, graph-based reasoning engines, and streaming feature pipelines that operate on billions of security events.
• Own Evaluation & Reliability: AI systems—from prompt libraries and fine tuning to red-team testing, latency budgets, and fallback strategies.
• Lead & Mentor Engineering Teams: Manage multiple team leads and a diverse cohort of engineers. Drive a culture of technical excellence, accountability, and continuous improvement. Mentor & grow a cohort of AI engineers; run design reviews, uphold code quality, and instill a security-first mindset.
• Drive Execution & Delivery: Execute and drive complex software projects across the full stack, ensuring high-quality, on-time delivery while managing technical debt and balancing immediate needs with long-term architectural health.
• Own Operational Excellence & Reliability: Establish best practices for system monitoring, performance, accessibility, and security in production environments operating on billions of security events.
• Collaborate Cross-Functionally: Collaborate with Product Management, Detection Engineering, and Customer Success to define the product roadmap, translate business needs into technical requirements, and ensure technical investments align with customer value. Partner tightly with Product, Detection Engineering, and Customer Success to translate real-world attacker behavior into robust ML and rule-based detections.
• Foster Innovation: Identify and drive the adoption of new technologies, frameworks, and engineering methodologies. Push the frontier—experiment with retrieval-augmented generation, tool-calling agents, and multi-modal models (text + logs + graphs) to maintain a competitive advantage and keep our defenders decisively ahead.

Director of AI/ML

Platform Engineer

• Define Platform Strategy & Architecture: Overview the entire service platform, overseeing architectural design, technology selection, and strategic planning to ensure the platform can scale to petabytes of security data and billions of daily events.
• Own the Platform Engineering Roadmap: Prioritize initiatives that maximize reliability, performance, security, and developer efficiency across our core systems.
• Lead Site Reliability Engineering (SRE): Define and driving adherence to critical Service Level Objectives (SLOs) and Service Level Indicators (SLIs), managing on-call rotations, and minimizing toil through automation.
• Drive Operational Excellence: Implement advanced monitoring, observability, automated provisioning, and disaster recovery strategies.
• Lead & Mentor Platform Engineering Team: Drive a culture of engineering rigor, operational ownership, and continuous improvement.
• Collaborate with Product Management & Security Operations: Translate new product requirements into robust, scalable, and cost-effective platform solutions.
• Establish and Enforce DevSecOps Practices: Standardize CI/CD pipelines, security testing, and deployment mechanisms for rapid, secure, and reliable software delivery.
• Foster Innovation: Identify and drive the adoption of new engineering methodologies and infrastructure technologies.

Head of Platform Engineering

Chief of Staff

• Drive strategic alignment, operational efficiency, and execution across all technical programs
• Oversee the entire portfolio of technical programs
• Standardize and optimize Technical Program Management processes
• Act as the primary liaison for complex, cross-functional programs
• Prepare and present executive-level communications, program status updates, and strategic recommendations
• Define and scale the Technical Program Management function

Chief of Staff – Head of Technical Program Management

Solutions Engineer

• Define AI Solution Architecture & Vision: Focusing on our entire security platform, setting the technical strategy, design patterns, and execution roadmap for all new and existing AI/ML features, including threat detection, risk scoring, and automation.
• Lead Technical Design & Prototyping: Creating high-level and detailed architectural designs, technical specifications, and proof-of-concepts for complex AI systems, ensuring they meet strict requirements for performance, scalability, and security.
• Drive MLOps and Deployment Excellence: Establishing best practices for model development lifecycle, CI/CD pipelines, monitoring, and automated retraining to ensure reliable, high-quality, and continuous operation of AI models in a production environment.
• Collaborate with Data Science and Engineering: Select appropriate technologies, optimize model performance, and ensure seamless integration of AI services into the existing platform architecture and customer-facing interfaces.
• Serve as a Technical Expert: Advisor to executive leadership, product managers, and customers, articulating the value, technical feasibility, and architectural trade-offs of proposed AI solutions.
• Ensure Security and Compliance: Designing AI solutions with robust data governance, privacy controls, and adherence to security best practices relevant to a regulated MSSP environment.
• Mentor and Elevate Technical Talent: Give guidance across the Engineering and Data Science teams, fostering a culture of architectural excellence, reproducible research, and deployment rigor.

Staff AI Solutions Architect

Product Manager

• Define Product Strategy & Vision overseeing market research, competitive analysis, and strategic planning to identify new growth opportunities and maintain market leadership.
• Own the Product Roadmap prioritizing initiatives that maximize customer value, business goals, and P&L targets.
• Lead Product Lifecycle focusing on feature definition, market fit, pricing, and packaging for new and existing services.
• Drive Market Analysis & Customer Insights translating real-world attacker behavior and customer pain points into product requirements and user stories.
• Lead & Mentor Product Management Team managing product managers and diverse stakeholders, driving a culture of customer-centricity, data-driven decision-making, and continuous learning.
• Collaborate with Engineering & UX ensuring high-quality, on-time delivery of product features.
• Define and Monitor Product KPIs and oversee the operational success and reliability of products in production.
• Partner with Sales, Marketing, & Customer Success developing go-to-market strategies and product positioning that articulates value proposition.
• Foster Innovation by identifying and driving the adoption of new technologies and engineering methodologies within the product.

Head of Product Management

Engineer

• Support our threat intelligence efforts by collecting, analyzing, and reporting on emerging threats to enhance our overall security posture.
• Assist in the development of our threat intelligence program, collaborating with various security functions.
• Proactively identify and help to mitigate risks.
• Analyze raw threat data to identify potential patterns and connections.
• Draft clear and concise threat intelligence reports, briefings, and alerts for internal security teams.
• Assist in tracking and maintaining information on threat actors.
• Monitor and analyze vulnerability disclosures and exploit trends to provide initial insights into potential risks.
• Stay up-to-date with current cyber security threats, vulnerabilities, and industry best practices.

Senior Threat Intelligence Engineer

• Assist in the proactive research, identification, and collection of threat intelligence from various sources, including open-source intelligence (OSINT), commercial feeds, and internal security data.
• Analyze raw threat data to identify potential patterns and connections.
• Draft clear and concise threat intelligence reports, briefings, and alerts for internal security teams (Security Operations, Incident Response).
• Assist in tracking and maintaining information on threat actors, including their motivations, capabilities, and tactics, techniques, and procedures (TTPs).
• Support the development of technical indicators of attack (IOAs) and indicators of compromise (IOCs) based on observed adversary behaviors.
• Monitor and analyze vulnerability disclosures and exploit trends to provide initial insights into potential risks.
• Stay up-to-date with current cyber security threats, vulnerabilities, and industry best practices.

Threat Intelligence Engineer

• Support our threat intelligence efforts by collecting, analyzing, and reporting on emerging threats to enhance our overall security posture.
• Collaborate with various security functions, and proactively identify and help to mitigate risks.
• Assist in the proactive research, identification, and collection of threat intelligence from various sources, including open-source intelligence (OSINT), commercial feeds, and internal security data.
• Analyze raw threat data to identify potential patterns and connections.
• Draft clear and concise threat intelligence reports, briefings, and alerts for internal security teams (Security Operations, Incident Response).
• Assist in tracking and maintaining information on threat actors, their motivations, capabilities, and tactics, techniques, and procedures (TTPs).
• Support the development of technical indicators of attack (IOAs) and indicators of compromise (IOCs) based on observed adversary behaviors.
• Monitor and analyze vulnerability disclosures and exploit trends to provide insights into potential risks.
• Stay up-to-date with current cybersecurity threats, vulnerabilities, and industry best practices. Share findings with the security operations and detection engineering teams.

DevOps Engineer

• Design, build, and maintain CI/CD pipelines for seamless deployment and automation.
• Develop infrastructure as code (IaC) using Terraform, Open Tofu, Ansible, or similar tools.
• Manage cloud environments (GCP, AWS, or Azure) to ensure high availability and scalability.
• Implement monitoring, logging, and alerting solutions to enhance system visibility.
• Collaborate with development and security teams to enforce DevSecOps best practices.
• Optimize system performance and cost efficiency through automation and tuning.
• Troubleshoot and resolve infrastructure and deployment issues in a timely manner.
• Ensure compliance with security and governance policies.

Senior DevOps Engineer

Social Media Manager

• Own the end-to-end strategy, planning, and execution for all Tenex events, including major industry tradeshows, regional field events, executive VIP dinners, customer summits, and virtual experiences, ensuring alignment with sales pipeline and revenue goals.
• Develop and manage the annual event calendar and budget, meticulously tracking all expenditures and forecasting resource needs for large-scale and high-impact initiatives.
• Lead all logistical planning, including venue sourcing, contract negotiation, vendor management, booth design/production, staffing schedules, A/V, F&B, and onsite execution for seamless event delivery.
• Build and optimize scalable event playbooks, briefing documentation, and execution frameworks to ensure consistency, maximize operational efficiency, and provide clear visibility across the organization.
• Partner closely with Sales and Customer Success leadership to define event goals, create account segmentation plans, and strengthen customer/prospect engagement through tailored event experiences.
• Implement coordinated pre- and post-event outreach strategies to maximize in-booth engagement, meeting scheduling, and opportunity creation.
• Develop and manage the sponsorship and exhibitor strategy, including securing partners and building custom activation packages to drive partner revenue and value.
• Serve as a key contributor to event-related content, working with PMM and Product teams to create tailored event messaging, presentation materials, and promotional collateral.
• Develop compelling narrative arcs and creative differentiation strategies for events to ensure Tenex stands out in competitive markets.
• Manage the strategy and execution of event-related social media campaigns to drive attendance, expand brand reach, and boost digital engagement pre-, during, and post-event.
• Track key performance indicators, including leads generated, pipeline sourced/influenced, cost per opportunity, and MQL performance.
• Deliver executive-level post-event analyses, providing insights and data-driven recommendations to optimize future event strategy, resource allocation, and overall event ROI.

Director, Customer Success

Customer Success Manager

Customer Engineer

Senior Threat Intelligence Analyst

Director of AI/ML

Head of Platform Engineering

Chief of Staff – Head of Technical Program Management

Staff AI Solutions Architect

Head of Product Management

Senior Threat Intelligence Engineer

Threat Intelligence Engineer

Threat Intelligence Engineer

Senior DevOps Engineer

Events, Social Media Marketing Manager