Services Engagement Manager

TENEX.AI

Services Engagement Manager overseeing scoped engagements in the AI-Native MDR landscape. Collaborating with sales and delivery teams to ensure client satisfaction and project success.

Posted 7/7/2026full-timeSarasota • Florida, Kansas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Shape and scope engagements with Sales. Translate customer requirements into a defensible Statement of Work — scope boundaries, assumptions, deliverables, acceptance criteria, effort estimates, and milestone/payment structure.
Guard scope integrity before signature. Validate that what Sales is proposing can be delivered at target margin, identify what’s out of scope, and propose a change order before an engagement is signed.
Own the engagement end to end. Drive the engagement plan, cadence, and milestone tracking from kickoff through delivery.
Orchestrate delivery resources. Sequence and prioritize Forward Deployed Engineers, detection engineering, subject-matter experts, and third-party partners against the plan.
Manage scope and margin in flight. Actively manage scope against the SOW, raise change orders for additions rather than absorbing silent creep, and run the engagement P&L — tracking burn against estimate and flagging overruns early.
Drive to acceptance and clean closure. Secure formal customer sign-off against defined acceptance criteria and execute clean financial closure, including final milestone completion, invoicing readiness, and revenue-recognition support.
Hand off and improve the catalog. Run a structured handoff to the Customer Success Manager for any steady-state relationship, and feed reusable scope and estimate patterns back into the services catalog.

Requirements

What you’ll need

Professional-services delivery or consulting experience in cybersecurity or enterprise software, with a track record of personally authoring SOWs, estimating effort, and owning a margin or utilization number.
Strong scoping and effort-estimation skills, SOW authoring, and change-order discipline.
Project and delivery management strength, including engagement P&L and margin management.
Executive stakeholder management — credible in front of a CISO — plus enough SecOps / detection-engineering fluency to scope engagements and serve as a real check on what’s being sold.
Comfortable being measured on delivery and margin outcomes over relationship longevity, with a bias toward closure and the ability to hold the scope line firmly and diplomatically.
Bonus Points:
- A delivery or project-management background paired with genuine technical depth.
- Experience working with partners on jointly owned engagements.
- Background in a high-growth startup or MDR / security-services environment.

Benefits

Comp & perks

Competitive salary and benefits package
A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Scope ManagementChange Order ManagementEngagement P&L ManagementDelivery ManagementCybersecurity Consulting

Soft Skills

Diplomatic CommunicationClosure BiasStakeholder Credibility