Gather operational and workflow requirements to document, implement and monitor workflow processes
Identify root cause(s) of workflow/process incident management
Creation of designed and approved processes, enhance the automation of the technical workflows, and provide monitoring/stabilization of current business processes
Identify critical process opportunities for enhancement and propose tangible solutions to avoid repeatable errors
Document detailed technical design for workflow automation, end user documentation and job aids
Complete special projects and provide project support as requested by senior leadership
Interface with internal customers to act as a functional and technical liaison for the end user group community
Implement, document, and monitor business processes and associated workflow automation and applications
Requirements
BA/BS Preferred or 1-3 years equivalent experience in Healthcare Revenue Cycle
1-3 years with workflow design and implementation
1-3 years’ experience in Healthcare Revenue Cycle
Independent, logical thinker with ability to perform detailed data analysis
Advanced troubleshooting abilities, with ability to problem solve complex technical issues
Ability to understand operational business processes, and apply technical/system knowledge
Must demonstrate excellent professional communication skills through clearly written, concise and comprehensive documentation; strong technical writing skills
Must be capable of executing and publishing written requirements utilizing the business intent and goals, while providing technical details to support workflow or system development
Ability to develop and/or present training to operations trainers and/or business users
Strong organizational, customer service, interpersonal, and time-management skills
Ability to work independently or in a team environment, respectful of all positions at all levels
Intermediate level skills in applications such as Microsoft Excel, Word, and Visio
Knowledge of healthcare revenue cycle (preferred)
Knowledge/experience with system design in a database environment (preferred)
Knowledge of project management methodologies (preferred)
Knowledge of research methodology, principles, and procedures (preferred)