Tendrill International Sdn Bhd

Revenue Operations

• Own and operate the full outbound tech stack: Salesforce, Outreach, Apollo, Clay, Warmly, and HubSpot
• Design, build, and optimize multi-channel outbound sequences (email, LinkedIn, phone) in Outreach
• Manage lead routing, territory logic, and pipeline hygiene in Salesforce and HubSpot
• Implement automation workflows that reduce manual effort and boost rep productivity
• Monitor and action buyer intent signals using Warmly and similar platforms
• Enrich contact and account data with Clay — build dynamic enrichment workflows across databases
• Segment and prioritize target accounts based on ICP fit, engagement, and in-market signals
• Maintain clean, complete, and enriched data flowing throughout the CRM at all times
• Partner with marketing to optimize website form conversions — A/B test CTAs, form fields, and placements
• Implement and manage lead capture tools and chatbots to convert inbound traffic
• Build lead scoring models that surface high-intent visitors to the sales team in real time
• Track and report on top-of-funnel KPIs: traffic-to-lead rate, MQL volume, and lead quality scores
• Build and maintain dashboards in Salesforce and HubSpot giving leadership real-time pipeline visibility
• Analyze outbound performance (reply rates, meeting rates, conversion) and drive improvements
• Identify funnel bottlenecks and propose data-backed solutions
• Deliver regular reports on outbound activity, funnel health, and pipeline contribution

Revenue Operations Manager – Outbound

Customer Support

• Serve as the first line of support for all inbound channels
• Capture critical details including impacted system, symptoms, steps taken, and urgency
• Document thoroughly in the ticketing system
• Resolve routine issues using knowledge base documentation and predefined workflows
• Maintain SLA targets
• Validate subject line, problem statement, type, category, platform, and priority
• Communicate clearly, calmly, and professionally
• Utilize internal documentation consistently
• Collaborate with Shift Leads and escalate complex issues with complete documentation

Revenue Operations Manager – Outbound

Tech Support Specialist – Restaurant POS, Tier 1